Implementation Manager (EST, Remote)
WorkRamp
San Francisco, CA, USA
Posted on Feb 5, 2025
🙌 About WorkRamp
At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Brex choose the WorkRamp Learning Cloud to power employee and customer learning.
We are building the world’s best LMS through a highly effective, remote-first culture. Our culture revolves around our three core values:
#startupmode: We keep a startup mindset in everything we do. We move fast, we stay efficient, and treat every day like it’s day 1.
#customerfocus: We are customer-first and try to provide amazing experiences at every touch point.
#oneteam: We help each other succeed, collaborate often, and win together.
🚀 What’s the opportunity?
As an Implementation Manager, you will be an essential member of the Implementations Team and serve as the main point of contact for new customers throughout onboarding. You will be responsible for helping customers to learn how to leverage the WorkRamp platform by providing effective training and support so they are able to achieve their desired business outcomes. If you love working with people, building scalable programs, and are passionate about delivering the best customer experiences, we’d love to meet you!
🔧 What will I be doing?
-Oversee the entire onboarding process of a rotating portfolio of 20-25 customers, from contract close through the completion of their implementation
-Consult with customers on their business goals and priorities and translate them into an implementation plan that will provide initial value in a timely fashion (typically 60 days)
-Project manage the implementation process working with internal and external stakeholders (clients), as needed-Guide customers to on-demand product training and educate customers live to ensure that the client is getting the maximum value from the platform
-Motivate customers to move along project milestones quickly in order to reach ROI in a timely manner
-Track on implementation program status weekly using prescribed tools, highlighting any barriers to success and proposing mitigation strategies
-Collaborate with the product team to validate product features and provide insights to help shape roadmap
-Ensure all account issues are quickly resolved
-Work with the Support Team to ensure new implementations are supported with adequate customer service
-Suggest additional WorkRamp services and use cases as you work through projects
🙌 What skills do I need?
-2-3 years of experience as an Implementation Specialist
-Previous experience in enterprise SaaS
-Outstanding communication and project management skills
-Flexible mindset with a #oneteam attitude
-Self-starter with an interest in building out new processes and the ability to adapt in a fast-paced startup environment
-Comfortable working towards and being rewarded on performance-based metrics
-Strengths include multi-tasking, prioritization, attention to detail, and organization
-Bachelor’s Degree or equivalent work experience
-Located in Eastern time zone
🏆 Perks
-Fully Remote - Work from anywhere in the US
-Paid time off, sick time, & 12 company-wide holidays
-Paid parental leave to support you and your family
-Equity
-Full healthcare coverage
-100% paid short-term & long-term disability insurance, plus life insurance
-Stipend for remote work setup & DeskPass account
-401K
-Employee Assistance Programs & access to well-being benefits including: One Medical and Wellhub+ (formerly Gympass)
This role is fully remote and can be based anywhere in the US. At this time, WorkRamp does not sponsor work visas.