Job Description

Are you ready to lead and inspire a high-impact sales team in one of the fastest-growing SaaS businesses? Zendesk is expanding its Digital Sales team, and we want a passionate, data-driven Sales Manager to drive success with our digital-native customers.

As Digital Sales Manager, you will spearhead a dynamic team of Digital Sales Specialists focused on transforming how customers engage with Zendesk’s world-class solutions. You’ll thrive in a fast-paced, high-volume environment where your leadership shapes strategic sales initiatives that make a real impact.

Your mission: empower, mentor, and lead your team to consistently exceed ambitious daily, weekly, and quarterly targets — setting a new standard for digital sales success in Brazil and beyond.

What You'll Do

• Design and implement winning sales strategies that enable the team to smash weekly and monthly quotas, centered around a strong self-service customer experience

• Lead by example in sales engagements, elevating your team's skills through hands-on coaching during prospect and customer interactions

• Leverage key metrics and data insights daily to make agile, informed decisions and identify quick wins and areas for improvement

• Collaborate with cross-functional teams across marketing, product, and operations to streamline and elevate the sales process for both sellers and buyers

• Own recruitment, onboarding, and continuous development initiatives to build a resilient, motivated, and high-performing sales squad

• Mentor your team on winning strategies to close new business and drive customer expansions

• Analyze performance data to deliver clear, impactful reports to senior leadership, driving strategic planning

• Innovate the sales model—embrace new tools, automation, and creative demos to stay ahead of market trends

• Continuously refine the sales process to accelerate growth and enhance customer success

Who You Are

• A SaaS sales pro with a solid background in high-volume transactional sales (closing ~100 deals/month), preferably in CRM, customer support, or related tech markets

• Experienced in leveraging data analytics independently to guide sales strategies and decisions

• A natural leader who balances a commercial mindset with genuine care for your team’s growth and wellbeing

• Proven track record of consistent overachievement as an individual contributor before stepping into management

• At least 1 year of sales management or 1-2 years managing sales development reps, with a passion for shaping early-career talent

• Comfortable navigating a fast-evolving growth environment—quick thinker, strategic planner, and master executor

• Skilled at building productive cross-functional partnerships

• An excellent communicator with strong presentation, organizational, and active listening abilities

Why Join Zendesk Brazil?

Join a company where innovation, leadership, and customer obsession drive everything we do. We offer the chance to grow your career, have a visible impact, and work alongside dedicated professionals in an exciting, supportive environment.

If you're ready to lead a thriving digital sales team and redefine customer success in Brazil, we want to hear from you!

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.