Job Description

Job summary

Zendesk is seeking a highly skilled Software Engineer (Frontend or Full Stack) to join our Custom Objects, Triggers & Automation team. As part of the Custom Data & Logic group, you will play a pivotal role in developing innovative functionality to support our new Employee Service initiative within the Support domain. The ideal candidate is an accomplished engineer dedicated to creating consistent, usable, reliable, and high-performance user experiences for enterprise customers.

What you’ll be doing

• Contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.

• Collaborate with team members and cross-functional partners to architect solutions that are reliable, secure, performant, extensible, and scalable.

• Communicate technical decisions and their implications clearly to team members and stakeholders.

• Identify and help mitigate potential issues during development, testing, and delivery stages.

• Prioritize tasks to deliver value to users, the team, and the organization.

• Participate in application improvement discussions, project initiatives, and feature design processes.

• Develop reusable code and components for future use, ensuring maintainability and scalability.

• Review and provide feedback on pull requests to help enhance code quality.

• Maintain accurate and up-to-date technical documentation.

• Participate in on-call rotations following an initial training period.

• Engage actively in agile development ceremonies and contribute to a collaborative work environment.

Required Qualifications:

• 3 - 6 years of professional experience in designing, developing, testing, and deploying frontend features to production in a stable and reliable manner.

• Strong experience with JavaScript/TypeScript, with a strong emphasis on React.

• In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, and React Testing Library.

• Good knowledge of GraphQL and REST APIs.

• Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines.

• Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams.

• Strong problem-solving, critical thinking, and collaboration skills.

• Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

• Knowledge of Ruby on Rails and relational databases such as MySQL/Aurora.

• Familiarity with micro frontends and federation architectures.

• Knowledge of AI and machine learning integration in applications is a

Tech stack

• Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL

• Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest

• DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools

• Cloud & Infrastructure: AWS, Spinnaker, Kubernetes.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.