Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

The Contact Center team is looking for a hardworking Senior DevOps engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Voice products. Voice is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs.

What you’ll do:

• Build and monitor our scalable, high-performance infrastructure solutions on AWS.

• Collaborate with product and engineering teams to support development through cloud architecture and infrastructure.

• Build, monitor, and improve our CI/CD pipelines.

• Contribute to security and compliance initiatives within the engineering organization.

• Continuously seek improvements in infrastructure reliability, performance, and cost-effectiveness.

• Support remediation of production incidents and help implement preventive solutions.

• Promote a culture of learning and knowledge sharing within the team.

What you bring:

• 5+ years of professional devops experience, specifically with AWS.

• Experience with Ruby or Go.

• Practical knowledge of the AWS Well-Architected Framework.

• Experience deploying infrastructure-as-code (preferably CloudFormation).

• Skills in supporting and troubleshooting production systems with critical SLAs.

• Hands-on experience with CI/CD pipelines.

• Strong systems architecture skills.

• Excellent communication and problem-solving abilities.

Tech Stack & Tools:

AWS services we use include: Amazon Connect, CloudFormation, Lambda, CloudWatch, SNS, Kinesis, EventBridge, Elasticache, S3, CloudFront, Organization, Control Tower, KMS, Secret Manager, EKS, ECR, DynamoDB, VPC, API Gateway, Cognito.

We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.