Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

The Contact Center team is looking for a hardworking DevOps engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Voice products. Voice is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you’ll do

• Assist in building and monitoring scalable, high-performance infrastructure solutions on AWS.

• Work closely with experienced team members to support product development with cloud architecture and infrastructure.

• Participate in building, maintaining, and improving our CI/CD pipelines.

• Learn and support security and compliance initiatives across the engineering organization.

• Help identify and implement improvements in infrastructure reliability and cost-optimization.

• Support production systems and learn incident remediation processes.

• Embrace a continuous learning culture and actively contribute to team knowledge-sharing.

What you bring

• 2-4 years of relevant experience or demonstrated interest in devops and AWS.

• Foundational programming knowledge (Ruby or Go preferred).

• Familiarity with AWS services or infrastructure-as-code tools (CloudFormation experience is a plus).

• Willingness to learn and support production systems.

• Good communication and problem-solving skills.

• A collaborative mindset with a desire to grow professionally.

Tech Stack & Tools

AWS services we use include: Amazon Connect, CloudFormation, Lambda, CloudWatch, SNS, Kinesis, EventBridge, Elasticache, S3, CloudFront, Organization, Control Tower, KMS, Secret Manager, EKS, ECR, DynamoDB, VPC, API Gateway, Cognito.

We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.