Job Description

Who We're Looking For:

We’re seeking a proactive and detail-oriented HRIS Analyst with hands-on experience in Workday Recruiting to join our team. You’ll play a key role in shaping our recruiting systems and processes to ensure a seamless experience for candidates, recruiters, and hiring managers. If you’re passionate about improving workflows and enjoy digging into system details to drive efficiency, we want to hear from you! Experience with Workday Talent & Performance is a plus.

What You'll Be Doing:

• Acting as a functional expert for Workday Recruiting, supporting key recruiting business processes, reports, and related system functionality
• Providing end-user functional support, troubleshooting, and issue resolution
• Managing multiple projects while effectively balancing timelines and stakeholder expectations
• Supporting the HRIS Recruiting Lead in evaluating and recommending system improvements
• Providing periodic support on HRIS initiatives across multiple Workday modules

Required Qualifications:

• 3–4 years of Workday experience
• Minimum of 2 years of hands-on experience with Workday Recruiting
• Experience configuring Workday, including business processes, reports, calculated fields, condition rules, and Workday Docs
• Demonstrated ability to translate business needs into clear, detailed requirements and documentation
• Proven track record of developing and executing test scripts, including leading user acceptance testing (UAT)
• Strong communication and time management skills, with a focus on driving results through cross-functional teamwork

What Will Set You Apart:

• Naturally curious and solutions-driven, with a history of taking ownership and driving tasks forward with minimal direction
• Experience with Workday Talent & Performance modules (e.g., Talent Calibration, Performance Reviews)
• Advanced Workday reporting skills
• Deep understanding of talent acquisition workflows and processes

*Note: We are only able to hire candidates who are currently living in Maharashtra. Those living outside of Maharashtra must be willing to relocate and work from Pune, Maharashtra.

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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.