Job Description

The Zendesk Marketplace has grown to over 1,700 technology apps and integrations around the world, and these partnerships are crucial for delivering an integrated customer support and employee experience for Zendesk’s 100,000+ customers. We are looking for a highly collaborative, motivated, intellectually curious member to join the Technology Alliances team!

The ideal candidate is a relationship builder who appreciates and understands the value exchange dynamics within tech partnerships. You are a highly resourceful individual with strong emotional intelligence, self-motivation and proven attention to detail. This role will consist of 1) managing direct partnerships that have a high impact / high potential in our LATAM region, 2) working closely with and supporting your fellow Technology Partner Managers who have partners under their portfolio that may have a strong in-region presence, and 3) fostering our developer ecosystem.

Regional-Focused Partners:

• Identify, recruit, and manage technology partnerships with a strong regional focus across LATAM, ensuring the partner strategy aligns with sales priorities and customer demands.

• Lead regional GTM engagement and programs, providing on-the-ground enablement and support for joint sales, marketing, and lead generation initiatives tailored for the LATAM region.

• Serve as the internal subject matter expert for regional partners and act as the primary point of contact for these partnerships within Zendesk.

• Act as an extension of the LATAM sales organization by working closely with sales leaders and GTM teams to solicit ongoing feedback on partner needs and regional market dynamics.

Supporting Partner Managers:

• Collaborate closely with your fellow Technology Partner Manager team members to support partners with significant regional presence, acting as the regional liaison and expert.

• Facilitate alignment across regional and global teams to maximize partner impact, co-sell opportunities, and joint initiatives.

• Provide feedback and insights from LATAM sales leadership and GTM stakeholders to the global Tech Alliances team, helping shape broader partner strategies.

Developer Relations & Ecosystem Partner Development:

• Evangelize the Zendesk Platform to attract new and grow existing developers to build across the Zendesk product suite and embrace our latest APIs and technology advancements.

• Collaborate with Product to support partner solution integrations, developer enablement, and adoption of APIs and joint innovations.

• Lead initial evaluation and onboarding of new tech partners within the LATAM ecosystem, guiding them through the partnership process.

What you'll bring to the team:

• 6+ years experience in a partnership management (preferably focused on technology partners) or related business development role in the SaaS space.

• Proven experience working with tech partners, providing guidance and support for partners to build market leading solution integrations and driving GTM initiatives; understand and appreciate the value partners can bring to Zendesk’s customers and business.

• Experience managing tech partners within the Customer Service / CRM / Contact Center industry would be an advantage.

• Quick learner and enjoy being a ‘jack of all trades’ when it comes to understanding the breadth and depth of our ecosystem and partner solutions.

• Comfortable creating joint business plans with partners, achieving stakeholder buy in on both sides and tracking performance through ongoing monthly and QBR cadence.

• Excellent communication and presentation skills.

• Thrive and excel in an ambiguous environment, enjoys working in the “gray”.

• Experience with scaling programs or implementing one to many frameworks is a plus.

• At ease when discussing product, technical components and concepts to both business stakeholders and developers.

• Experience with Zendesk’s product suite is an added bonus.

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.