Job Description

Payroll Analyst – Kraków, Poland (Hybrid, Full-time)

At Zendesk, we're on a mission to provide amazing customer support, and that commitment extends to every corner of our organization, including Payroll. We understand that timely and accurate payroll is not just a task; it's essential to the well-being of our employees. Join our team and become a vital part of our mission to make a real impact.

Responsibilities:

As a Payroll Specialist at Zendesk, you will play a pivotal role in ensuring our employees are compensated correctly and on time. Your responsibilities will include:

• Managing end-to-end payroll operations across EMEA, ensuring accuracy and compliance.

• Collaborating with Payroll vendors across multiple countries to maintain seamless processes.

• Preparing month-end payroll activities, including reports, journals, and variance analysis for our EMEA subsidiaries.

• Maintaining accurate payroll records, reports, and governance to uphold data integrity.

• Serving as the primary point of contact for employee payroll inquiries, providing professional and efficient support.

• Handling year-end activities (e.g., tax filings, statements) for all EMEA countries, ensuring compliance with tax authorities.

• Identifying opportunities for process improvements to enhance efficiency.

• Assist with compliance reviews, SOX controls, and external audits as needed.

• Managing payments, deductions, and benefits in alignment with legislative guidelines.

• Supporting the EMEA Payroll Manager in ongoing payroll enhancements and EMEA projects.

• Take on ad-hoc duties to support our fast-growing team.

Requirements:

To excel in this role, you should bring the following qualifications and attributes:

• A background in Accounting/Finance or a related college diploma/degree with 1-2 years of experience.

• 3-4 years of payroll experience, ideally in Poland and one other EMEA country.

• A payroll qualification is preferred.

• A "can-do" attitude, with a proven ability to thrive in a high-growth, dynamic environment.

• Excellent organizational skills, with the ability to work well under pressure and meet tight deadlines.

• Intermediate/Advanced Excel skills, including vlookup and pivot tables, and strong computer literacy.

• A team player mentality with meticulous attention to detail.

• A customer-oriented approach with tact, diplomacy, and a commitment to confidentiality.

• A strong drive to deliver excellent service and results.

• Proven ability to partner with internal stakeholders and external providers to resolve issues quickly.

Why Zendesk:

Joining Zendesk means becoming a part of a dynamic, customer-centric team dedicated to excellence in payroll operations. We value your contributions and offer opportunities for growth and development within a supportive and collaborative work environment.

If you are ready to make a meaningful impact and be a key player in our mission to provide amazing customer support, we encourage you to apply today.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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The Poland annualized base salary range for this position is zł94,000.00-zł140,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.