Job Description

The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday, CloudPay, and ADP, and be well-versed in country-specific regulations and best practices.

Key Responsibilities:

Payroll Processing & Compliance

• Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India.

• Ensure payroll calculations comply with local labor laws, tax regulations, and company policies.

• Maintain accurate payroll records and audit trails.

• Reconcile payroll data and resolve discrepancies in a timely manner.

• Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals.

Statutory Compliance & Reporting

• Ensure compliance with tax, social security, and labor laws in all supported countries.

• Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers.

• Support internal and external audits by providing payroll data and documentation.

• Keep abreast of legislative updates in payroll and employment regulations across supported countries.

Process Improvement & Stakeholder Support

• Identify opportunities for process automation, standardization, and efficiency.

• Develop and maintain payroll process documentation and SOPs.

• Provide payroll-related support and issue resolution for employees and internal stakeholders.

• Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance.

Key Qualifications:

• Bachelor's degree in Accounting, Finance, Human Resources, or related field.

• 5+ years of experience in multi-country payroll processing, ideally covering APAC.

• Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India.

• Proficiency in Workday (HRIS), CloudPay, and ADP payroll systems.

• Experience working with third-party payroll vendors and managing SLAs.

• Strong analytical, problem-solving, and organizational skills.

• Excellent communication and stakeholder management skills.

• High level of integrity and confidentiality in handling sensitive data.

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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.