Job Description

Zendesk is a fast-growing SaaS software company with over 100k customers in 160 countries, providing solutions for customer service, customer communications, customer experience, and CRM. Zendesk sits at the heart of the most disruptive companies in the world, companies that have put customer experience and their product at the centre of their business models, and continually raise the bar on customer expectations.

As a Manager of the Sales Development team, you will play a critical role in our sales organisation by recruiting, inspiring, training, and leading a team of Sales Development Representatives (SDRs) to success. You will have a seat at the table with our sales leadership and you will help shape the development of our SDR program as we expand from our hub in Lisbon. We are looking for leaders who want to further develop their careers through continuous professional development, and who are motivated by taking on increased responsibility within Zendesk.

You Will

• Be passionate about managing a team of incredibly ambitious and diverse sales professionals.
• Hire, coach and develop early-in-career sales talent.
• Inspire, lead and engage your team to consistently overachieve targets.
• Provide career development to accelerate career progression.
• Consistently innovate to keep the team’s processes and methodologies agile and ahead of the market.
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity.
• Collaborate and align with Sales, Marketing, Sales Operations and Talent Acquisition to drive the revenue and talent pipeline of the business.
• Thrive in a multicultural, multilingual and fast paced environment.
• Be a custodian of Zendesk’s outstanding culture and values.

You Have

• Track record of building great teams and sales environments.
• Sales experience, ideally in SaaS focused on Support, Sales or CRM.
• Led teams to deliver 100%+ of quota attainment consistently.
• Experience in demand generation and lead flow management.
• Startup mentality - you move quickly, think strategically, and motivated to go above and beyond.
• Demonstrable ability to be proactive and creative with sales pipeline development.
• Prowess in working cross-functionally with key partners in customer-facing and non customer facing roles.
• Excellent presentation, organisation, and listening skills.
• Analytical acumen and comfortable identifying growth opportunities using data.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.