Job Description

Location: Pune, India - Onsite

Are you a dynamic leader with a passion for creating exceptional workspaces and experiences? Zendesk is seeking a Workplace Experience Manager to join our team in Pune, India. In this pivotal role, you will report directly to the Workplace Experience Manager for the APAC Region and will be responsible for shaping our new office space, ensuring it reflects our commitment to innovation, collaboration, and employee well-being. As a key member of our team, you will oversee day-to-day operations, foster strong relationships with stakeholders, and lead initiatives that enhance the overall workplace experience.

Why Zendesk?

Zendesk is on a mission to simplify the complexity of business, making it easy for companies and customers to create meaningful connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, featuring spaces for collaboration, quiet work, and events that foster community and creativity.

What You’ll be Doing

Operations Management:

• Oversee the day-to-day operations of our Pune office, ensuring facilities are well-maintained, safe, and aligned with Zendesk policies.

• Oversee the curation and execution of an in office, employee experience and events program aligned with Zendesk standards and culture

• Build and nurture strong relationships with our landlord and building management teams to ensure smooth operations.

• Lead local projects, including capital expenditure initiatives, ensuring they meet organizational requirements and timelines.

• Act as a key liaison for regional business leaders, providing timely and relevant information to enhance internal customer engagement.

• Actively participate in local site committee meetings and activities, to drive site culture and belonging.

• Collaborate with the wider Workplace Experience team on global program development and facilities-related initiatives.

• Partner with our Global Safety and Security team on employee health and safety matters, ensuring compliance with local regulations.

Financial Oversight:

• Assist in the development and management of the site’s operating expense and capital expenditure budget.

• Regularly review vendor contracts to ensure compliance with pricing agreements, conducting competitive bidding as necessary.

• Oversee the Request for Proposals (RFPs), vendor management, and governance processes.

• Collaborate closely with finance partners to manage budget forecasts, accruals, and pipelines, ensuring financial accountability and transparency.

Team Leadership:

• Build, manage, and mentor a team of office support staff, fostering a culture of collaboration, innovation, and excellence.

• Provide coaching and development opportunities to enhance team performance and engagement.

Job requirements:

• Education: Bachelor’s Degree in Hotel or Hospitality Management, Facilities Management, Business Administration, or a related field. IFMA and/or CoreNet Global affiliations will be viewed favorably.

• Skills and Experience:

  • 5+ years of experience in facility management or workplace experience roles.

  • Strong financial acumen with experience managing budgets and vendor relationships.

  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

  • Leadership experience with a focus on team development and employee engagement.

  • A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced environment.

  • Strong project management, program management, and organizational skills, with a proven track record in implementing successful workplace initiatives.

  • Knowledge of relevant health, safety, and environmental regulations.

  • Strong understanding of modern workplace trends, workplace technology tools, and best practices.

Ready to Make an Impact?

If you’re excited about the opportunity to shape the workplace experience at Zendesk in Pune, we want to hear from you! Apply now and help us create a thriving office environment where our team can excel.

#LI-ML12

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.