Software Engineer Core Services (JVM/Ruby)
Ultimate.ai
Job Description
The Core Services organization at Zendesk builds and maintains secure, reliable, and easy-to-use authentication, authorization, and data protection features for Zendesk’s customers, products, and services.
We are looking for a well-rounded Software Engineer to join our Permissions team, where you will build and contribute new features that enable our customers to have fine-grained control over access to their Zendesk accounts across all products. Ideal candidates will possess excellent problem-solving skills, be driven to help customers, and be passionate about building robust access controls for large-scale use cases.
We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating. Help us reach the next level of data protection with sophisticated privacy and security controls, AI redaction and data masking.
What you will be doing:
Deliver value directly to our customers by building and maintaining secure access controls.
Maintain excellent quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
Use best practices for writing high quality code with appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Contribute to solutions which move us further toward a fine-grained permissions management system across Zendesk services.
What you bring to the role
Required Qualifications:
At least 2 years of experience in a backend or full-stack application engineering role
Understanding of web application development and knowledge of at least one JVM language and/or Ruby
Excellent communication and time-management skills
Eagerness to constantly grow, learn, and apply obtained knowledge in practice
You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
Preferred Qualifications:
Background in Computer Science, engineering or similar field
Prior experience working on Ruby or Scala services
Familiarity with distributed systems
Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
Familiarity with modern JS frameworks.
Tech Stack
Our backend code is a split between Ruby on Rails and microservices written in Scala
Our frontend interfaces are written in TypeScript, using React and GraphQL
We use AWS Aurora to store data in MySQL and Kafka to stream events between services
We use Kubernetes, Istio, Spinnaker and AWS services to deploy and scale our applications
Where We Work:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Kraków office on a weekly basis two days in a week. The specific in-office schedule is to be determined by the hiring manager.
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.