Associate Renewals Manager
Ultimate.ai
Job Description
Are you looking to join a growing team in the Customer Success - Renewals organization or to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don’t want the risk of learning “on the job” and hitting a quota. Well...
Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products. We’re looking for individuals to focus on growing our large base of existing customers through managing their account renewals.
Perhaps you’re wondering why we are different from other companies out there. We don’t believe in unachievable and unrealistic targets… seriously. We want you to have rocked your target, have money to be able to afford an Uber home then order food in with Deliveroo (P.S. They are our customers).
We’d like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the center of what you do, the Zendesk way.
- Support the Renewals Manager in executing the renewals strategy and achieving departmental goals.
- Assist in managing the renewals pipeline, ensuring timely follow-ups and a smooth renewal process.
- Develop strong relationships with customers, understanding their needs and addressing any concerns.
- Participate in negotiations with clients to secure renewals and identify potential upsell opportunities.
- Collaborate with the sales and customer success teams to enhance the overall customer experience.
- Track and report on renewal metrics, providing insights to improve processes.
- A foundational understanding of renewals or customer success principles.
- 2-4 years of experience in a customer-facing role, preferably in a SaaS environment.
- Strong communication skills and the ability to build rapport with clients.
- A results-oriented mindset with a willingness to learn and grow within the role.
- A Bachelor's degree or relevant experience.
- Experience working with CRM tools.
- Knowledge of SaaS industry practices.
- Play a part in building a new fast-growing renewals motion for Zendesk and carve out a career within the commercial arm of the customer experience team.
- A career in the fast lane: Zendesk’s hyper growth builds boundless opportunities to progress faster. You will learn by innovating, doing and will be guided quickly to further your career. Top talent flows, fast!
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