Job Description

Zendesk is looking for a Tech Talent Acquisition Partner to drive our hiring efforts across the EMEA region. In this role, you’ll be a trusted partner to our Product & Engineering teams, working closely with leaders to attract and hire the best tech talent. From sourcing and screening to strategic workforce planning, you’ll own the end-to-end recruitment process while ensuring an exceptional candidate experience.

This isn’t just another recruiting role—it's an opportunity to influence and shape the hiring strategy in one of the world’s leading SaaS companies. If you’re ready to take ownership, bring fresh ideas to the table, and make a meaningful impact, we’d love to hear from you!

What you'll do:

• Own the full-cycle recruitment process – from sourcing to offer stage, ensuring a smooth and engaging candidate journey.

• Partner closely with hiring managers and stakeholders to understand hiring needs and provide expert recruitment insights.

• Develop and execute creative sourcing strategies to attract top-tier tech talent across EMEA.

• Be a talent advisor – leverage market insights and data to drive hiring decisions and influence stakeholders.

• Champion diversity and inclusion – proactively attract, engage, and hire diverse talent to foster a more inclusive workplace.

• Use cutting-edge tools and platforms (ATS, LinkedIn, social media) to build strong talent pipelines and track key recruiting metrics.

• Enhance the employer brand by engaging in recruitment marketing, attending events, and developing innovative outreach programs.

• Train and coach hiring managers on best hiring practices, interview techniques, and market trends.

• Collaborate across regions and support hiring initiatives outside of EMEA when needed.

What you have:

• 3+ years of experience in tech talent acquisition, ideally in a fast-paced, high-growth environment.

• Proven expertise in direct sourcing and engaging passive candidates through innovative methods.

• Strong knowledge of the EMEA tech talent market and the ability to anticipate hiring trends.

• Excellent stakeholder management skills – you’re a true business partner, not just a recruiter.

• Data-driven mindset – you use insights to influence hiring strategies and optimize recruitment processes.

• Passion for diversity hiring – you proactively seek out ways to build more inclusive teams.

• Experience working with ATS platforms (Workday preferred) and leveraging technology for efficient hiring.

• A self-starter mentality – you take ownership, drive initiatives, and bring fresh ideas to the table.

What we offer

• A team of passionate people who love what they do and support each other.

• Freedom to innovate – bring your ideas, experiment, and make a real impact.

• Career growth opportunities – we invest in your development and success.

• A global, collaborative work environment where you can connect with amazing people worldwide.

And of course, amazing benefits to support your well-being and work-life balance:

• Flexible working hours and flexible, hybrid environment (we encourage you to work one day per week from the office)

• Professional development funds to help you grow in your career.

• Premium medical insurance (including dental & physiotherapy) plus private life insurance.

• A competitive benefits package designed to support your lifestyle.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.