Job Description

Zendesk is looking for an experienced Senior Staff Engineer to join our Accessibility team. We are looking for someone with strong frontend engineering skills with expertise and a passion for accessibility. This role will work closely with our engineering teams globally to ensure all our products are accessible.

What you’ll be doing

Successful candidates will use their extensive knowledge in software engineering to bring leadership, innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture.

• Drive innovation and technical excellence within the team by leading product discussions that are accessibility focused and decision-making processes.

• Communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring accessibility is prioritized.

• Prioritize tasks effectively to maximize impact and deliver high value to users and the organization.

• Mentor and guide teams to strengthen their technical accessibility skills and foster a culture of continuous learning.

Required qualifications

• Expertise in frontend engineering, particularly with React, enabling the design and implementation of accessible user interfaces that meet enterprise-level standards.

• Proven leadership capabilities, mentoring software engineers and fostering collaboration across Design, Product, and Engineering teams to ensure successful project execution and effective problem-solving.

• In-depth knowledge of accessibility standards and best practices, with a strong ability to assess and enhance web applications for compliance with guidelines such as WCAG, ensuring an inclusive experience for all users.

• Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts to ensure smooth team operations and execution.

• Exceptional ability to operate effectively and deliver value with minimal oversight.

• Strong problem-solving, critical thinking, and collaboration skills.

• Excellent verbal, written, and interpersonal communication skills in English.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.