Job Description

We’re looking for a Senior Product Designer to shape the future of the Employee Service Catalogue, a core feature that helps employees seamlessly discover, request, and track workplace services across IT, HR, Facilities, and more. As part of the Employee Service product team, you’ll drive end-to-end design, from research and strategy to high-fidelity UI and interaction patterns. Your work will directly impact employee productivity, automation efficiency, and self-service adoption.

What you will get to do every single day

• Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.

• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.

• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.

• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.
  

What you bring to the role

• 4+ years of experience in Product Design (SaaS or enterprise software preferred).

• Strong expertise in interaction design, information architecture, and systems thinking.

• Experience designing self-service platforms, request/fulfillment workflows, or enterprise tools.

• Proficiency in Figma, prototyping tools, and usability testing methods.

• Ability to navigate complexity and create scalable, user-friendly solutions.

• Bonus: Experience with ServiceNow, Workday, Zendesk, or ITSM/HR systems.

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The Poland annualized base salary range for this position is zł299,000.00-zł449,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.