Job Description

Join Zendesk and Shape the Future of Employee Service Software

Zendesk’s Service Catalog is a foundational component of our core platform, enabling organizations to define, manage, and optimize structured service offerings for IT, HR, and internal operations. We are developing an enterprise-grade, extensible service catalog framework that integrates with approval workflows, automation, and fulfillment systems to provide a seamless service request experience.

We are looking for a Software Engineer with a backend or full-stack skillset to join our team. This role is focused on developing scalable catalog-driven service request workflows, hierarchical service data models, and extensible API-driven service fulfillment solutions. If you’re excited about building high-scale platforms, optimizing service request performance, and solving specialized engineering challenges, we’d love to hear from you.

What You’ll Do

Develop and Deliver High-Impact Solutions

• Design and develop enterprise-grade service catalog features, supporting structured service requests and fulfillment.

• Build and optimize GraphQL and REST APIs, ensuring reliability and scalability.

• Work with relational databases (MySQL/Aurora) to manage and optimize data storage and retrieval.

• Collaborate with frontend engineers to develop seamless integrations between the backend and UI components.

• Participate in code reviews, ensuring high-quality, maintainable, and testable code.

Collaborate and Grow as an Engineer

• Work closely with Product Managers, Designers, and fellow Engineers to define and develop new features.

• Learn from and contribute to technical discussions, system design reviews, and problem-solving sessions.

• Optimize backend services for performance, scalability, and security.

• Participate in agile development processes, helping improve team efficiency and delivery speed.

• Help maintain up-to-date and accurate technical documentation.

Contribute to a High-Performing Engineering Culture

• Stay up to date with best practices in structured service catalog architectures.

• Be an advocate for writing clean, efficient, and well-tested code.

• Gain exposure to real-world software challenges at an enterprise scale.

• Participate in on-call rotations after an initial training period, helping maintain the reliability of our systems.

What We’re Looking For

Required Qualifications

• 2+ years of professional experience in software development, focusing on structured service catalog modeling or automation-driven workflows.

• Proficiency in Ruby on Rails and experience with relational databases such as MySQL/Aurora.

• Experience building scalable service APIs (GraphQL and REST) that integrate with automation and approval workflows.

• Familiarity with event-driven architectures, optimizing service request fulfillment performance.

• Passion for enterprise service management and structured data modeling for hierarchical service structures.

• Excellent problem-solving skills and ability to collaborate effectively in a team environment.

Preferred Qualifications

• Experience working on enterprise service catalog platforms, ITSM, or structured request management solutions.

• Familiarity with service-oriented architectures and multi-layered approval workflows.

• Experience working with observability tools (e.g., DataDog) and optimizing API performance.

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL

• Frontend: JavaScript, TypeScript, React, Redux, GraphQL

• DevOps & Monitoring: DataDog, CI/CD tools

• Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

Why You Should Apply

• Be part of Zendesk’s future. The Employee Service business is a key strategic priority with strong investment and executive support.

• Work on impactful projects. Help organizations streamline service requests and automate fulfillment.

• Grow your career. Learn from experienced engineers and contribute to a fast-growing product.

• Develop at scale. Work with modern technologies on a high-scale, enterprise-grade platform.

#LI-EA1

The Poland annualized base salary range for this position is zł164,000.00-zł246,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.