Senior Software Engineer
Ultimate.ai
Job Description
Do you want to make an impact on the control plane that supports the Edge services used by 100.000+ customers? Are you passionate about building microservices and automation tools loved by developers and internal engineering teams?
We’re looking for a Senior Software Engineer to join our team and play a key role in leveling up the services powering the bridge between the internet and our infrastructure! Zendesk handles billions of requests every day (and we are on the critical path for every one of them), so we want to create and provide rock-solid solutions that our customers can rely on, and also build upon.
At Zendesk, we genuinely believe that to build a phenomenal product, you need great people. We value teamwork and take an agile approach to our development processes. We value our employees highly, offer a competitive benefits package, and ensure meaningful opportunities for professional growth in a diverse and inclusive environment. Zendesk believes in the importance of a healthy work-life balance.
What you will be doing
Ship code to production and improve the experience of millions of Zendesk users!
Design and implement components of Zendesk’s Edge architecture.
Implement changes at the platform level, increasing the efficiency of multiple teams.
Develop solutions protecting our systems from abuse and misuse.
Work across organizational boundaries to integrate services focusing on releasing quality code and observability.
Collaborate with development teams to investigate sophisticated performance and reliability issues spanning large distributed systems.
Provide and institute proven practices around reliability, remediations, and solving problems.
What you bring to the role
Required:
Experience building distributed backend systems and their interfaces.
Experience shipping features and capabilities that meet a high level of operational reliability, security and scalability.
Experience working with large codebases.
Proven experience with at least one of the following languages: Go, Java, Scala.
Experience working with MySQL or other relational database technologies.
Experience with Kafka or other streaming technologies.
Experience working with Docker and Kubernetes or other containerization solutions.
Preferred:
Experience with observability tooling for large distributed systems.
Experience with functional programming concepts and libraries.
Experience with Nginx, Envoy or other proxy technologies.
Experience with Jenkins, Spinnaker or other CICD technologies.
Experience with API-Gateway technologies.
Experience with AWS or other cloud platforms.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.