Job Description

As the Director of Product Design at Zendesk, you will lead and shape the design culture, driving impactful design strategies that align with business objectives and enhance our customer experiences. This is an exceptional opportunity for a proven design leader to influence product development and foster a culture of innovation and inclusivity.

Key Responsibilities

• Strategic Leadership:

  • Develop and execute design strategies aligned with Zendesk's business goals and market demands.

  • Identify opportunities for differentiation and competitive advantage through design.

  • Collaborate with executive leadership to champion design thinking and influence strategic decision-making.

• Impact & Innovation:

  • Drive design impact across the organization by embedding customer-centric and innovative practices.

  • Evaluate design effectiveness through metrics and feedback, continuously enhancing impact and fostering innovation.

• Communication & Collaboration:

  • Articulate vision, goals, and strategies effectively to teams and senior stakeholders.

  • Foster collaboration across departments to facilitate productive partnerships and alignment.

  • Promote and model inclusive communication practices, embedding DEI principles into all interactions.

• Team Leadership & Development:

  • Inspire and lead design teams, nurturing a culture of continuous learning and customer focus.

  • Serve as a mentor and advisor, supporting managers and senior staff in their leadership roles.

  • Drive initiatives to create a more equitable and inclusive work environment.

• Operational Excellence:

  • Collaborate with other Directors to establish strategic plans and objectives for short to mid-term (1-3 years).

  • Ensure effective achievement of operational objectives through leadership and decision-making.
    

What You’ll Bring

• Demonstrated ability to lead design strategies with significant business impact.

• Exceptional communication and collaboration skills with senior stakeholders.

• Advanced strategic thinking capabilities to align design initiatives with broader business goals.

• Proven track record of building and leading high-performing design teams.

• Strong business acumen and a customer-centric mindset.

• A commitment to fostering diversity, equity, and inclusion in the workplace.

#LI-MK10

The Poland annualized base salary range for this position is zł437,000.00-zł655,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.