Job Description

We are seeking a talented and motivated PR Specialist to join our international EMEA Communications team, helping us to build and maintain media relationships to position Zendesk as the leader for AI in CX. The PR Specialist will be responsible for supporting the development and execution of public relations strategies that enhance the company’s reputation and visibility. This role involves working closely with the PR Managers for the UK, France and Germany.

Key Responsibilities:

• Media Relations: Build and maintain relationships with journalists. Research new contacts and keep distribution lists up to date. Assist in securing media coverage in key titles.

• Content Creation: Write, edit and review press releases, articles, and other PR materials that effectively communicate the company’s messages and news.

• Monitoring and Reporting: Monitor media coverage and industry trends, compile press clippings, and prepare reports on PR activities. Analyze the effectiveness of campaigns and suggest improvements.

• Campaign Support: Assist in the planning and execution of PR campaigns.

• Event Coordination: Support the organization and execution of press conferences, media briefings, and company events.

• Research: Conduct research to identify new PR opportunities, including speaking engagements, award submissions, and partnerships that align with the company’s goals.

What you bring to the role

Basic Qualifications:

• Minimum of 1-2 years of experience in external communications, PR, corporate communications, or a related field.

• Native English speaker or business fluent.

• Experience working in the tech, CX or SaaS industry is a benefit.

• Strong writing and researching skills, with the ability to craft compelling narratives and keep a high attention to detail.

• Strong interpersonal and communication skills.

Preferred Qualifications:

• A communications lover who thrives in an international fast-growing environment.

• Ability to work collaboratively with cross-functional teams.

• Working experience in a PR agency is a plus.

• Native English or business fluent; language skills in French and German are beneficial.

Where We Work:

Zendesk created a new Go-to-market hub in Lisbon, focused on attracting talent, fostering teamwork and aligning with the Zendesk office culture. Relocation assistance may be available for the right candidate, depending on circumstances and location.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.