Job Description

We are seeking a dynamic and experienced Events Program Manager to join our Marketing Business Operations team. The ideal candidate will be responsible for planning, coordinating, and executing all Tier 1 and internal company events that align with our brand's mission and enhance our market presence. You will work closely with cross-functional teams to ensure events are delivered on time, within scope, and within budget, providing a seamless and impactful experience for all attendees.

Key Responsibilities:

Event Planning & Execution:

• Implement engaging Tier 1 events, including Relate and our H2 product launch and all internal company events.

• Manage end-to-end event logistics from concept to execution, including venue selection, vendor management, attendee registration, and on-site logistics.

• Develop detailed project plans, timelines, and task lists to ensure all event elements are executed efficiently.

Budget Management:

• Develop and manage event budgets to ensure cost-effective execution while maintaining high-quality standards.

Stakeholder Management:

• Liaise with internal teams, partners, and vendors to ensure cohesive brand presentation and logistical support across events.

• Serve as a primary point of contact for all event-related inquiries.

Analytics and Reporting:

• Analyze event performance through surveys, attendee feedback, and ROI metrics.

• Generate detailed reports on outcomes versus objectives to inform future event strategies.

Collaboration:

• Foster a collaborative environment within the marketing team and across departments.

• Work closely with Business Operations Managers to ensure alignment to org wide standards and feedback on how to adjust these standards and processes.

Required Qualifications:

• 5-7 years' experience in event planning and program management, preferably within a marketing organization.

• Proven track record in program management in event planning or experiential marketing.

• Strong program management skills, with an ability to manage multiple projects simultaneously.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to thrive in a fast-paced environment and handle unexpected challenges with a calm and solution-oriented mindset.

• Proficiency in event management software and project management tools.

• Ability to travel as needed for event planning and execution.

• Experience with digital and virtual event platforms.

#LI-SM12

#LI-Remote

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $112,000.00-$168,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.