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Job Description

As the Sales Operations Director for our Shared Service Center located in Manila, you will play a pivotal role in leading and managing the sales operations team. Your primary responsibility will be to ensure the seamless execution of all sales-related processes, with a focus on enhancing operational efficiency and empowering sales to meet and exceed their targets.

In this strategic role, you will collaborate with diverse stakeholders across the organization, implement innovative strategies, and leverage data-driven insights to drive sales excellence and foster revenue growth. Your leadership will be instrumental in optimizing sales operations, enabling the team to achieve their objectives and contribute to the overall success of the organization.

Key Responsibilities:

• Team Leadership

  • Effectively lead, motivate, and inspire both direct and indirect reports, cultivating a supportive environment that promotes professional development through guidance and training.

  • Coordinate training initiatives to equip team members with the essential skills and knowledge required to excel in their roles.

  • Collaborate with leadership to identify training needs and design relevant programs that address those needs.

  • Ensure compliance with company policies, industry regulations, and ethical sales practices.

  • Implement quality assurance measures to maintain high standards in sales operations.

• Quality Objectives

  • Establish measurable quality objectives and evaluate shared service activities to ensure alignment with these goals, driving continuous improvement.

  • Develop accurate reports to facilitate forecasting and assist in resource allocation and planning.

• Process Optimization

  • Conduct regular assessments and refinements of sales operations processes to enhance productivity and minimize operational inefficiencies, ensuring the team consistently operates at peak performance.

• Stakeholder Engagement

  • Foster strong relationships with cross-functional teams to support seamless collaboration.

  • Collaborate with business users to understand their needs and proactively identify opportunities where process and technological solutions can enhance business processes.

Qualifications and Experience:

• Bachelor's degree in Business Administration or a related field. MBA or relevant postgraduate degree is a plus.

• Proven experience (usually 8+ years) in sales operations, with at least 3 years in a leadership role.

• Demonstrated success in driving sales process optimization.

• Experience in managing shared services teams, with a focus on effective coaching and mentoring.

• Strong analytical capabilities with the ability to interpret data and make informed decisions.

• Proficient in utilizing CRM systems and sales automation tools to enhance operational efficiency.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.