Job Description

Presales at Zendesk

As a Presales Consultant at Zendesk, you'll be at the forefront of customer and employee experience (CX and EX) solutions, providing expert guidance to both our customers and prospects. In this role, you'll become an industry authority, leveraging your knowledge to inspire confidence and drive success.

Presales at Zendesk is a collaborative endeavor, where teamwork is paramount. As a key player and leader within this dynamic team, you'll be expected to challenge your colleagues to continuously improve, support each other's achievements, and go the extra mile to secure wins.

Zendesk is an innovative, fast-paced, and ever-evolving environment. To thrive here, you must be committed to ongoing learning and development, honing your technical acumen, industry insights, and business value selling skills.
At Zendesk, we believe in winning together and enjoying the journey.

Partner Solutions Consultant

The Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle. Partner SCs must be partner relationship focused, sales focused and technically savvy. They must be successful in coaching Partner CTO, Solution Architect leads on the positioning and use of Zendesk. The Partner SC will work, in conjunction with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement and Product Management, to be the technical bridge between our Partner Managers and partner contacts. The Partner SC will take ownership of the prime technical relationship with our partners to drive end customer happiness by proactively managing and delivering technical information to our partners onsite, online, and via telephone. The Partner SC must be independent to lead partners in sales cycles to successful closure by assisting them to value sell and demo the solution to the end customers.

Requirements

• 2-3+ years of Mid Market/Enterprise software experience.

• Experience mapping RFI/RFP requirements to software solutions.

• Excellent interpersonal, communication, persuasion, presentation and writing skills.

• Call Center Experience is desired (and a huge plus!)

• Experience scoping, managing and executing customer pilots and Proof of Concepts.

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• Outstanding solution scoping abilities, using our existing solution and influencing new product development.

• Must be willing to work in a fast paced startup environment with multiple roles.

• Bachelor’s degree or equivalent experience is a desirable; graduate degree is a plus.

• Independent to recognise skill set gaps in partners and design and execute programs for solution sales enablement

• Must be willing to travel.

• Obvious passion and people skills

• Previous consulting experience working with or for Systems Integrators in a sales context

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, and business intelligence is desired.

• Japanese (native level), English (business level) are required

#LI-MN4

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.