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Job Description

ASSOCIATE PEOPLE PARTNER (JAPAN)

We are currently looking for an Associate People Partner (Japan) to come join our wider International People Partner team as we embark on our continued growth in APAC. This role is based in Tokyo and will support all functions across our Japan team. The successful candidate will report to the Senior Director, People Partners (APAC) based in Singapore.

The role

• Partner with all levels of management locally to provide advice and recommendations and work closely with the broader People Partner team on the rollout of projects and initiatives including our employee surveys, annual reward planning etc.

• Ensure compliance with local laws, regulatory requirements and compliance as needed

• Lead initiatives and create opportunities locally to foster a collaborative and ‘fun’ performance based culture

• Act as a point of contact for employees and the business in providing guidance and support on employee relations matters (in close partnership with both APAC People Partners and Employee Relations teams)

• Point of contact for regional center of excellence questions: talent and development, employee relations, total rewards etc.

• Develop and analyze HR Data and reports, recommend appropriate actions for continuous improvements locally e.g. employee engagement surveys

What we’re looking for

• Native/Fluent in both Japanese and English

• An experienced HR Generalist with demonstrable experience developing, refining and implementing a positive employee experience

• Strong understanding of Japanese Labor Laws and HR best practices

• Strong sense of ownership, a proactive ‘can do’ attitude and the ability to pivot on the fly

• Demonstrable experience in employee relations matters such disciplinary processes and investigations

• Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion

What’s the team like?

• The team is distributed globally and works across multiple time zones and works with stakeholders across the business.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.