Job Description

Who we're looking for

We are seeking a Growth Marketing Program Manager who can collaborate with leaders across the organization and work closely with our regional Growth Marketing Managers to drive high-impact improvements to our Digital Marketing Business. As a Growth Marketing Program Manager, you will play a key role in crafting our digital marketing strategies and ensuring cohesive execution across all regions. You will have the opportunity to work in a fast-paced, cross-functional environment where you can bring your creativity and coordination skills to the table. We are looking for someone who is curious, creative, coordinated, candid, and conscientious.

What you'll be doing

• Supporting leaders in Growth Marketing, Digital Marketing, Regional Marketing, Campaign Marketing, and Sales Development to help build a world-class Digital Marketing customer experience.

• Collaborating with regional Growth Marketing Managers to align digital marketing strategies and ensure cohesive execution across all regions.

• Assisting the team in achieving their goals and keeping everyone informed of progress (executive/team level updates) and regular business activities (business reviews, annual/quarterly planning).

• Owning and being accountable for improving systems, tools, and processes that help us scale our Growth Marketing strategy to increasingly complex customers—through design, implementation, and refinement.

• Building and facilitating forums and processes that help Marketing and Sales collaborate and launch high-impact improvements to our customer experience.

• Helping identify and implement new opportunities for Zendesk’s Digital Marketing business and end-to-end customer experience through analysis and research.

What you bring to the role

• BS/BA degree in business/finance/engineering or a related degree OR an equivalent combination of education, training, and experience.

• 5+ years of experience in management consulting, marketing operations, business operations and strategy, digital, program management, or a related field.

• Strong written and verbal communication skills. Able to confidently present data and offer recommendations to others, even in situations where there may be uncertainty.

• Ability to effectively handle multiple individuals with diverse priorities and generate innovative solutions while fostering a shared objective.

• Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects/programs, such as tooling assessment & implementation.

• Experience with analyzing marketing funnel data and understanding industry benchmarks, such as website sessions, MQLs, pipeline, conversion rates, and bookings, would be beneficial.

• Experience analyzing CRM data (e.g., Salesforce) and web tracking (e.g., Google Analytics) is a plus.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.