Please note, you must have the right to work in either Germany or the UK in order to apply for this position. Unfortunately, we are not able to offer visa or sponsorship for this post.

You’ll be required to work in a hybrid manner with c.1-2 days in the London or Berlin office, depending on where you're based.

We are excited to be hiring 3x Enterprise Account Executives in either London or Berlin. All roles require fluency in English, with one AE being German-speaking too.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, and within Zendesk, careers accelerate. New opportunities arise as the company is constantly evolving and our culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

Our Nordic roots have created a culture where we can all lead by example and shape the company - and industry - we want to see, together. Between Ultimate’s startup mindset and Zendesk’s resources and years of experience, you get an unstoppable combination of talent, innovation, and support to drive your career to new heights.

THE ULTIMATE ROLE

The Enterprise Account Executive is responsible for delivering a sales quota across a territory of new and existing clients. A summary of responsibilities include:

• Formulating strategic sales plays to create and nurture opportunities. Collaborate closely across the organization to develop and drive pipe generation and deliver a value based sales experience for our customers and prospects, at all stages of the sales cycle

• Develop and grow a territory to deliver year on year growth. Exceed targets by thoroughly qualifying and closing both new leads and upsell and cross-sell opportunities from a established book of business

• Consultative selling: anticipate customer needs and objectives. Lead and challenge customers with a clear strategic vision of our product

• Continually learn to ensure deep knowledge of our product, the CX industry, key industry events and advancements in AI

• Maintenance of accurate and complete customer records, activity records and pipeline reports through our CRM

THE ULTIMATE PROFILE

We’re looking for a perfect storm of ambition, communication and execution, with a passion for innovation and exceeding targets, building long-term client relationships and owning the sales process end-to-end.

Please note, this is a role that would suit someone with extensive quota carrying experience. Strong sales closing experience. Preferably within a SaaS technology company where you’ve owned a specific product and have experience in orchestrating large account and deal pursuit teams.

• Experience closing deals with enterprise customers, i.e Fortune 500 companies

• Full-funnel sales experience from outreach to closing, using creative approaches. Comfortable, and excited, about sourcing your own pipeline

• Proficient in CRM, LinkedIn and email marketing tools

• Exceptional written and oral communication skills. Ability to speak confidently with CEOs, VPs of Customer Success, CFOs and other management levels about a complex, technical product

• Experience with Partner and Channel selling

• Fluency in English, additional languages are a plus!

Who you are:

• Customer obsessed

• You are a great listener, with strong skills in communication, problem solving, time management and high motivation

• A true team player who enjoys coming up with cross-departmental initiatives and making an impact to Sales, and also the company as a whole

• You understand the buyer journey and can lead complex sales in a highly consultative manner

• You are naturally analytical and confidently help customers quantify investment decisions

• Growth and competitive wins excite you and you can leverage your industry expertise to lead a sales cycle from start to finish

• Excited about continuous learning, development and growth in your career

• Able to commute to London regularly for meetings with Customers, our Partners and working in our Paddington office 1-2 days per week

What to Expect in our Hiring Process:

Initial Call with a Talent Partner 15 mins

Hiring Manager Interview - 45 mins

Demo Challenge and Panel Interview - 1 hour

Final Interview with Your Peers - 30 mins

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Department

Sales

Locations

Berlin, London

Remote status

Hybrid Remote

Employment type

Full-time