Please note, you must be based in Berlin for this position. We are unable to provide visa sponsorship for this role.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service.

With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work.We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together

The Ultimate Role:

As a Senior Data Analyst, you'll play an important role in driving strategic initiatives and influencing impactful decisions within our organization. You will collaborate with senior stakeholders, leading the development of robust and scalable analytics capabilities to enhance support automation for our customers.

The Ultimate Responsibilities:

As a Senior Data Analyst, you will join our Business Intelligence team and develop analytics capabilities, metrics, and produce actionable insights. Your responsibilities include:

• Collaborating with data engineers, and stakeholders to define data and reporting requirements, implementing data models and tests in dbt

• Taking ownership of creating new dashboards and reporting to track product usage and customer performance

• Proactively suggesting and execute meaningful analyses to deepen our understanding of key performance drivers and identify improvement opportunities in our business

• Implementing and documenting relevant analytics processes to enable access to insights across the business

• Working closely with the customer success and product teams to comprehend customer needs and contribute to shaping our future analytics roadmap.

Being successful in this role means that you’ll have a significant impact on our product adoption and customer satisfaction and you’ll influence the future analytics product roadmap and strategy.

The Ultimate Profile:

As an ideal candidate for this senior role, you bring:

• Experience in working with diverse data sources and expressing future analytics dataset requirements in our data warehouse. Experience with dbt desired

• Strong experience as an Analyst or in a comparable role, showcasing a deep understanding of databases using SQL (BigQuery preferred).

• Strong problem solving skills

• Attention to detail and data quality

• Proficiency in data visualization and reporting, with expertise in BI Tools (Tableau / Count).

• Familiarity with concepts and methods of A/B testing.

• The ability to find creative solutions for complex problems, demonstrating a proactive and collaborative attitude.

• Ability to communicate complex problems in an effective manner to non-technical stakeholders

• A can-do approach to work in a fast-paced startup environment, coupled with a high level of curiosity and eagerness to learn.

How do we measure success for this role?

• Reducing the time to value for our customers

• Lowering the cost of ownership

• Improving customer satisfaction (NPS) and retention

BERLIN: THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

• Generous PTO policy of 28 days per year.
• Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office).
• Personal Growth Allowance for you to spend on whatever it is that makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.
• Team Events all year long - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organise it, plus team off-sites to unite because we’re better together.
• A truly diverse team awaits you. 40% of our workforce identify as female and we come from over 35 nationalities.

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Department

Analytics

Locations

Berlin

Remote status

Hybrid Remote

Employment type

Full-time