DEPLOYMENT PROJECT MANAGER (INTERMEDIATE)

Solink is a different kind of data-analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

As an integral part of our deployment project management team, you will be responsible for managing relationships with customers, vendors, partners, and internal teams to ensure the successful and timely deployment of Solink solutions across all sites. You will collaborate with both internal and external stakeholders to streamline deployment processes and ensure the seamless execution of installations on a global scale.

In this role, you will work on a variety of projects where your problem-solving skills will be key to navigating obstacles and making adjustments as necessary. You will manage a portfolio of customer deployments and be responsible for seeing them through from start to finish.

We are looking for a highly organized individual who can juggle multiple projects, think critically, and continuously improve processes. Your ability to communicate clearly and effectively with both customers and internal teams will be essential to your success. You should be comfortable handling complex customer needs, managing project timelines, and working collaboratively to deliver high-quality deployments.

WHO YOU ARE:

• You have 2-5 years of experience managing deployment projects, preferably within the tech, security, or similar industries.

• You are comfortable collaborating with cross-functional teams to resolve issues and make adjustments to projects as they unfold.

• You have experience managing multiple customers and projects, with a proven ability to adapt to changing priorities and ensure all requirements and timelines are adhered to.

• You are proficient in tools like Google Suite (Sheets, Docs, Gmail, Calendar), SmartSheets, and CRM systems (ie: Hubspot, Salesforce).

• You have excellent communication skills and can interact with stakeholders at all levels.

• You are comfortable working in fast-paced environments and managing multiple stakeholders.

• You have strong organizational skills with the ability to handle complex customer needs, ensuring all deliverables are met on time and within scope.

• You are passionate about process improvement and customer satisfaction.

Bonus if you….

• Hold a Project Management Certification (PMP)

• Have experience using Hubspot.

• You have experience and/or knowledge installing/repairing CCTVs and low-voltage systems.

• You have worked in a similar industry.

• Are bilingual in French and/or Spanish.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• Manage the end-to-end deployment process for medium-complexity projects, ensuring timely and successful deployment of Solink solutions.

• Serve as the primary point of contact for customers, managing relationships and ensuring all project requirements are met and issues resolved.

• Manage project scope, timelines, and resources across multiple customer accounts.

• Work closely with sales, technical teams and customer success to scope projects, adjust timelines, ensure smooth project execution and satisfy customer needs.

• Track project progress and deliver regular updates to internal and external stakeholders.

• Ensure that projects are completed on time, within budget, and to the customer’s satisfaction.

• Manage supplier and subcontractor relationships, ensuring invoices and expenses are tracked and approved.

• Identify potential risks or challenges and proactively develop solutions to keep projects on track.

• Provide regular project updates to internal and external stakeholders.

• Maintain accurate project documentation, tracking milestones and deliverables.

• Contribute to process improvements to enhance efficiency and customer satisfaction.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming and team-oriented atmosphere that fosters collaboration;

• Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type and complexity;

• An “open-door” policy where communication and brainstorming is encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness;

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model in Ottawa and REMOTE in other areas.

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Leia Organa outlining why you would be the right fit for this position.