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Customer Lead - EMEA



Customer Service
United Kingdom
Posted on Monday, April 22, 2024
CS & Transformation · UK · Hybrid Remote

Customer Lead - EMEA

We usually respond within two weeks

About Quorso

Quorso is one of Retail’s most exciting tech startups.

Anyone who’s worked in Retail knows how overwhelming a District and Store Manager’s job is. Countless activities, countless reports, countless problems to deal with.

Quorso turns them from data overloaded to datapowered. A Copilot for field leaders to know what to focus on, how to fix it and whether it's improving.

We're already helping over 37k stores improve productivity daily across $180bn+ of P&L. Some of the biggest retailers on the planet are already using Quorso to help their field leaders succeed.

About the role

This is an incredibly important role for us as here at Quorso.

As part of the Customer team, you will be responsible for building and managing relationships with some of Quorso’s highest profile enterprise customers in Europe. Your engagement will largely be with retailers’ Retail Operations teams & Store Directors.

You will work closely with other members of the customer facing teams. You will also need to collaborate with Quorso’s Product, Marketing, and Software Engineering teams, as keeping everyone in sync across the business is critical to success. You will interact on a daily basis with our customers, from CXOs and other executives to store managers. This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager, part end user coach, product guru, and evangelist.

Things you’ll be doing day to day:

  • Building trusted relationships with retail clients and executive teams

  • Scoping and designing Quorso experiences and use cases for prospective clients

  • Overseeing and project managing data implementations for our customers

  • Creating business cases and financial models

  • Analyzing and driving customers’ engagement and success

  • Delivering business insights to customers (manipulating big data sets)

  • Collecting customer and user feedback, and identifying new product features for Quorso

  • Issue handling and timely escalation when appropriate

  • Organic growth of customer accounts (licence renewals, expansions, use case ideation)

  • Building your, and Quorso’s, presence, e.g., via regular social media engagement

  • Networking, meeting and building relationships with prospective clients

The type of experience we’re looking for:

A successful candidate will likely combine experience from two areas:

  • 4-6 years experience at a major consulting firm as a high-performer: planning, executing and managing engagements and managing senior client stakeholders

  • Retail Operations experience

It’s the type of role where you’ll need to have the ability to converse and have presence with Senior customers, but also reach down and get your hands dirty (we are a lean team of strong individual contributors).

You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines. You’ll regularly be using Excel, Alteryx, PowerPoint, SQL, and Figma, so experience with those tools is desirable (though we like quick learners too).

The role will be based in the UK. We operate a hybrid culture in the UK, with expectations of in-office 1-2 days per week in London.

Is this you?

  • A highly driven and self-starting individual with a strong sense of urgency

  • Self-directed and resourceful with a strong predisposition to delivery

  • Able to multi-task and manage a parallel set of clients

  • Able to develop a big-picture plan and also execute meticulously against it

  • Creative and analytical with strong business acumen

  • An excellent written and oral communicator

  • An innate ability to work with types of different people

  • An effective leader

  • Humble and to the point

  • Entrepreneurial in outlook

One last point….

We are a diverse and inclusive team, and we welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer.

CS & Transformation
Remote status
Hybrid Remote


About Quorso

Quorso is the modern way to run data-guided operations. AI turns terabytes of retail data into personalized priorities for each field and store leader. Smart workflows guide effective action and business impact is measured to embed learnings across the organization. Many of the world’s leading retailers are using Quorso to improve the productivity of their store operations. $100bn of activity is managed through Quorso across +25,000 stores and +90 use cases.

Founded in 2016
Co-workers 30+
CS & Transformation · UK · Hybrid Remote

Customer Lead - EMEA

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