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Customer Lead - US



Customer Service
United Kingdom
Posted on Monday, April 22, 2024
CS & Transformation · UK · Hybrid Remote

Customer Lead - US

We usually respond within two weeks


An opportunity to work with some of the country’s most respected retailers (e.g. Dollar General, PetSmart, Tractor Supply Company) changing the way they think about store operations using Quorso’s technology to make managing store operations more data-led and agile.

A strategic technology that goes right up to influencing the C-Suite and an ability to come into a company at a stage where we're now working with many of the largest retailers in the country (e.g. 2 of the top 10 US retailers, 2 of the top convenience chains etc.)

About Quorso

Quorso is one of Retail’s most exciting tech startups. Our copilot translates terabytes of data into smart, personalised daily work for 40,000 Store/Area Managers, overseeing over $150 billion of sales.

Find out more at: https://www.quorso.com

About the role

As Customer Lead, Strategic Accounts, you will be responsible for building and managing relationships with some of Quorso’s highest profile customers in North America. Your engagement will largely be with retailers’ Store Operations teams.

You will interact on a daily basis with our customers, from CXOs and other executives to Store Managers to both build relationships but also match their needs and use cases to the capabilities of our product.

This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager, part end user coach, product guru, change maven and evangelist.

You will report to the Global Head of Customer, and work closely with other members of the Customer and Sales teams. You will also need to collaborate with Quorso’s Marketing and Product teams, as keeping everyone in sync across the business is critical to success.

Things you’ll be doing day to day:

  • Networking, meeting and building relationships with prospective clients
  • Building trusted relationships with our customer leads and executive sponsors
  • Scoping and problem solving use cases with customers
  • Overseeing and project managing data implementations at our new enterprise customers
  • Managing deployment of our application across large enterprises
  • Analyzing and driving customers’ engagement and success
  • Delivering business insights (and possibly consulting) to customers
  • Collecting customer and user feedback, and identifying new use cases and features for Quorso
  • Gathering customer references and case studies
  • Issue handling and timely escalation when appropriate
  • Organic growth of customer accounts (license renewals and additional use cases)
  • Building your, and Quorso’s, presence, e.g., via regular social media engagement

The type of experience we’re looking for:

A successful candidate will likely combine experience from two areas:

  • Retail Operations, or a related area of retail at a top tier retailer
  • Consulting at a major firm, where you implemented technology or change programs at retailers

It’s the type of role where you’ll need to have the ability to converse and have presence with senior client stakeholders, but also reach down and get your hands dirty (we are a lean team).

You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines.

The role will be based in the US, with other members of the US team in New York and Atlanta. We operate a largely remote-first culture currently, but with occasional travel required to meet colleagues and customers.

Is this you?

  • A highly driven and self-starting individual with a strong sense of urgency
  • Self-directed and resourceful with a strong predisposition to delivery
  • Able to multi-task and manage a parallel set of implementations and clients
  • Able to develop a big-picture plan and also execute meticulously against it
  • Creative and analytical with strong business acumen
  • An excellent written and oral communicator
  • An innate ability to work with types of different people
  • An effective leader
  • Humble and to the point
  • Entrepreneurial in outlook

One last point….

We are an inclusive team, and we welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer.

CS & Transformation
Remote status
Hybrid Remote


About Quorso

Quorso is the modern way to run data-guided operations. AI turns terabytes of retail data into personalized priorities for each field and store leader. Smart workflows guide effective action and business impact is measured to embed learnings across the organization. Many of the world’s leading retailers are using Quorso to improve the productivity of their store operations. $100bn of activity is managed through Quorso across +25,000 stores and +90 use cases.

Founded in 2016
Co-workers 30+
CS & Transformation · UK · Hybrid Remote

Customer Lead - US

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