hero

Find your next opportunity

Senior Manager, Customer Strategy

League

League

Customer Service
Chicago, IL, USA
Posted on Monday, November 6, 2023
About League
Founded in 2014, League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s healthcare CX platform to deliver high-engagement, personalized healthcare experiences people love. League recently announced a $95 million funding round led by TDM Growth Partners, backer of breakthrough platforms Square, Twilio and Slack, bringing the total funding to $220 million. League is also among Deloitte’s Technology Fast 500, CB Insights’ Digital Health 150 and was named the Next Healthtech Unicorn by Accenture, among many other acknowledgements.

Position Summary:

As a Principal, Customer Strategy you are responsible for developing business strategies and solutions, with a focus on a given solution area (e.g. health, care, benefits, member engagement etc.), to drive the operational and commercial success of Platform Customer/s. You will work alongside other Principal, Customer Strategy peers (each focused on different solution areas as relevant for our Platform Customers) and report to AVP, Customer Strategy. Our Platform as a Service business model (known as ‘Powered by League’) enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League’s Health OS technology and infrastructure. Our Platform Customers typically fall within the following verticals: Pharmacy Retail & Consumer; Healthcare Provider; Payor; Employer (incl. HR Technology Platforms).
Specific responsibilities include managing the relationship with key team members from the Platform Customer on the specific solution area, working in collaboration with that team to develop strategies to drive the success of the solution area as part of the overall platform strategy, working cross-functionally within League to launch and bring these solutions to our Platform Customer’s end users. It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our Platform Customer’s needs.

In this role, you will:

  • Act as the business lead from League for specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
  • Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts
  • Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts
  • Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements
  • Support cross-functional collaboration across League business, product & operations teams
  • Securities responsibilities include:
    • Compliance with Information Security Policies
    • Responsibility and accountability for executing League's policies and procedures
    • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

About you:

  • 8-10 years work experience, ideally with both management consulting and technology / delivery experience
  • Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
  • Experience working with external clients from major Fortune 500 companies
  • Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
  • Startup and/or growth stage technology experience preferred (but not required)
  • Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

#LI-REMOTE

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only
$123,607$185,410 USD
At League, everyone is welcome. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Our Application Process:
Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
  • You should receive a confirmation email after submitting your application.
  • A recruiter (not a computer) reviews all applications at League.
  • If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
  • The final step is an offer, which we hope you will accept!
  • Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
Here are some additional resources to learn more about League:

Recognize and Avoid Employment scams. Practice safe job searching.

Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here.
Privacy Policy
Review our Privacy Policy for information on how League is protecting personal data.