As a Virtual Care Nurse working for Virtual Care Services Corp. (VCSC), you are responsible for delivering exceptional chat-based nursing care that people turn to and trust for health and wellness-related advice. You will provide services within the nursing scope of practice to League and PC Health members located across Canada using League’s on-demand virtual care platform. You will be servicing members’ chats where your existing nursing license(s) enable you to practice, with the expectation that you will work to obtain all additional nursing licenses in the provinces where required upon hire (i.e., BC, AB, SK, MN, ON, QC, NB, NS, NFLD, PEI).

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

In this role, you are expected to:

• Liaise between League and PC Health members along with various other health care providers to help educate people to achieve their optimal health;
• Draw on your knowledge of the Canadian healthcare system to empower and assist members to be able to navigate through the complexities of the different levels of care;
• Help build & maintain efficient processes and protocols to address members’ priority health needs;
• Help deliver a best-in-class virtual care nursing experience;
• Proactively reach out to members regarding past visits, including those at high risk for chronic health issues;
• Provide expert health guidance via chat that remains within the scope of a Registered Nurse.

About you:

• Must hold an active nursing license in at least one Canadian province and/or territory (multiple active provincial licenses preferred but not required);
• Bachelor of Science in Nursing (BSN) or equivalent degree;
• Near-native bilingual (French/English) candidates are preferred;
• Minimum of 3 years experience in post-graduate nursing practice, preferably in a primary care or emergency-based setting;
• Demonstrated experience working in a team environment;
• Experience with triage processes to ensure members receive appropriate attention, in a suitable location, with the requisite degree of urgency;
• Tech-savvy with knowledge of how to use a Macbook is considered a huge plus.

Security-Related Responsibilities

• Compliance with Information Security Policies
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations