IT Support Technician
Klue
👋 Hello!
We are looking for an IT Support Technician to support our lean IT department Klue! We’ve grown from 30 Kluebees at the start of the pandemic to now over 200 - - we’ve got a worldwide reach and we’re still growing!
We’re a startup at heart (think scrappy) but we’re well-funded and have clear company-wide goals we’re working towards. Maximizing time-savings and efficiency are also critical to our success.
You’ll have lots of independence to run your day-to-day, but you’ll also be working with our IT Manager as a part of the broader Finance & Operations team. As a key member of the Klue team, you’ll spend a few days in office each week so you can keep up to date on what’s happening around the office and share in some laughs too.
We look forward to meeting you!
💡 FAQ
Q: Klue who? A: Klue is a VC backed, capital-efficient growing SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day. We also recently acquired a Win-Loss Provider, DoubleCheck Research, rounding out our All-In-Won Platform.
We’re one of Canada's Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.
Q: What does IT look like at Klue? What is the opportunity? A: You’ll work closely with our IT Manager on this team of 2. Your primary responsibility is to enable and troubleshoot technology, and keep our network strong, allowing the Klue Crew to get their jobs done and optimize productivity, without any tech blockers.
Q: Onsite Component? A: Yes, our hub is in Vancouver, BC, and we currently have team members across Canada and other countries - primarily the US, Netherlands, and UK. It's critical for our IT Coordinator / IT Support Technician to live in the Metro Vancouver area in order to be in office majority of the time.
Q: What you'll do?
Maintain and improve our office (desk configuration, internet, network boardroom setup, TV's etc.).
Asset management. Own equipment lifecycle and maintain inventory. Provision and de-provision equipment for onboarding & off-boarding.
Support with the licensing, inventory, and administration of tech stack/tools for the org.
Security & compliance. Ensuring security of all the systems for remote access.
User support. Provide technical support and training to end-users, answer user queries and assist with technical issues and guiding users through step-by-step solutions
-
Documentation. Maintain records of issues and solutions in a ticketing system and document system configurations and procedures.
Preparing reports on system performance and user feedback.
Stay up to date with technology that's available for the workforce, onboarding, & continual performance
Q: What we’re looking for?
Entrepreneurial minded. You take initiative. Elevate yourself and those around you.
Problem solver. Resourceful. Continuous learner. Thinks outside the box.
Someone highly organized and systematic in how they think about IT as a whole and managing projects.
Experience with fully cloud enabled IT back office infrastructure (Google Workspace, Office 365 etc.). We won't run our own servers.
Experience in remote connection or connectivity.
-
Mac & PC OS knowledge.
Q: What is Klue's Hybrid Work stance?
Hybrid. Best of both worlds (remote & in-office)
Given the nature of this role, you will need to be in office most days.
Q: What about benefits and total compensation?
Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.
Benefits start on day one!
The total compensation for this role is outlined below - take a look.
⬇️ ⬇️ ⬇️ ⬇️ ⬇️
Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.
We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.
All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:
🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog
✅✅ Win-Loss Acquisition (2023)
🅰️ Series A (2020)
🐅 Series B (2021)
🎧 Winning as Women & Competitive Enablement Show
🐝 About Us
☕️ LinkedIn