Senior Product Manager, Capital One Travel Customer Experience
Hopper
Product, Customer Service
Vancouver, BC, Canada
Posted on Dec 28, 2024
About the job
The Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers, to deliver a best in class digital travel experience.
You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.
What would your day-to-day look like:
- Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features
- Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work
- Partner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B Clients
- Manage engineering sprints. Work with a dedicated engineering squad to test and launch new features at a steady cadence.
- Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.
- Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patterns
- Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to book
- Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop
An ideal candidate has:
- 3+ years of experience in product management, preferably with a consumer facing product
- Strong product sense for user experience and design
- Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plus
- Exceptional written and verbal communication skills, ability to work with external partners
- Ownership and pride in their work, is uncomfortable with poorly developed products
Perks and benefits of working with us:
- Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
- Hopper covers 100% of the premiums for group insurance plan.
- Hopper offers life, short term and long term disability coverage.
- HSA that covers eligible medical and dental expenses.
- All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
- All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
- Please ask us about our very generous parental leave, much above industry standards!.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
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