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Senior Data Scientist - HTS - Fintech Ancillaries

Hopper

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Data Science

Seattle, WA, USA

Posted on May 11, 2024

About the job

As a Sr Data Scientist, you will be focusing on solving data and engineering problems that allow Hopper to offer products that help our customers navigate common travel headaches (like flight delays, cancellations, or price anxiety), and ultimately get where they want to be.

This role will touch all of Hopper’s fintech products and be focused on delivering Hopper’s products to B2B partners. Your primary focus will be improving upon existing ML pricing models as well as developing and deploying new frameworks for us to better price our products.

You will own the entire model development, deployment, and performance tracking for several B2B partners.

What would your day-to-day look like:

Ensure we are priced correctly based on changing demand environments and external conditions. Identify segments where we are mispriced and deploy scalable solutions to correct pricing models
Think beyond “just the model” by challenging existing product construction and UX, and building data-backed business cases to ship alternatives that improve the customer experience
Initiate, develop, and maintain data pipelines that power our decision making
Measure business performance by identifying and refining KPI metrics and creating reporting frameworks to continuously monitor them
Find new opportunities for revenue growth by becoming the expert on our data and customers

An ideal candidate has:

A proven track record of solving complex problems with in depth understanding of data, product and business impact
High attention to detail and ability to create scalable data solutions
Strong creative problem-solving skills and critical thinking competencies
Ability to effectively communicate pricing decisions and performance to executive-level stakeholders
Designed, implemented, and deployed pricing models into production using modern technologies
Fluency in using SQL for data creation, maintenance and analysis
High proficiency in Python
Experience with data visualization to convey ML models behavior and business insights
Worked on a consumer product and has shipped high impact models at scale

Perks and benefits of working with us:

Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
Unlimited PTO
Carrot Cash travel stipend
Flexdesk All Access Pass AND Work-from-home stipend
Please ask us about our very generous parental leave, much above industry standards!
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Up to 4000$ per year in Health Reimbursement Account (HRA)
FSA/ DCA: Hopper offers pre-tax deduction for out-of-pocket expenditures for health and dependent care
costs.
Access to a 401K plan
Annual maximum** is $3,200 for health care, and $5000 for dependent care.

#posttoexternal

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!