We’re looking for an exceptional Director of FP&A to lead financial planning, analysis, and strategic support for Hootsuite’s eComm / Self-serve business. This role requires a strategic mindset, strong analytical and problem-solving skills, and the ability to effectively collaborate with cross-functional senior leaders to drive informed decision-making and achieve financial goals. You will be responsible for partnering with key senior stakeholders to provide actionable insights, identify opportunities for improvement, and influence the execution of business strategies.

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada or the United States. In this role, you will report to the VP, FP&A.

WHAT YOU’LL DO:

• Build trusted relationships with key cross-functional business partners and stakeholders at the highest levels of the organization
• Develop the proper cadence and level of information sharing to successfully analyze, forecast and report on business unit(s) performance
• Act as a strategic partner, providing financial expertise and guidance on how to evaluate multiple investment opportunities to drive sustained revenue growth
• Support in establishing KPI’s and related monitoring processes, including driving the development of data and reporting infrastructures to effectively analyze, monitor and report on key business drivers. Recommend actions to improve performance based on analysis
• Own and manage all aspects of financial modeling for the business unit(s), including scenario modeling, risk/opportunity assessment, and optimizing resource allocation. Perform strategic and financial analysis to support, using a data-driven approach, all major decisions for the business unit(s)
• Support the delivery of key company-wide financial and strategic planning processes (e.g., quarterly forecasting, annual budgeting, long-range planning). You will also support the preparation of Board materials and other key deliverables
• Own and manage the monthly / quarterly / annual in-depth analysis, providing visibility to management of variances from expectations with a focus on understanding key drivers and continuously improving accuracy. Author clear narratives that describe business performance and strategy
• Operate at multiple altitudes - have an in-depth knowledge of the subject matter, models, and key drivers and at the same time be able to tell the big picture story of the business unit(s) financial results
• Proactively identify and drive improvements to current processes, reports and models by leveraging financial data, non-financial data, external benchmarks, automation and/or prior industry experiences
• Partner with the Data team, ensuring consistency and reliability of key data. Design and validate new metrics / models / dashboards to drive key insights on the business
• Manage a lean, high-performing team with an inclusive, direct, and growth-mindset leadership approach, promoting knowledge sharing and providing guidance, coaching, and mentoring to foster a high-performance environment in support of Hootsuite’s mission (#StepUp, #OneTeam)
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Broad and varied experience in software or SaaS experience in high-growth B2B environments
• Strong knowledge of key SaaS metrics (e.g. ACV, Customers, LTV, CAC, Cohort Analysis, GRR, NRR, IQRR, etc.).
• Advanced financial modelling skills (Microsoft Excel and Google Workspace applications) with the ability to swiftly and effectively translate ambiguity into succinct outputs
• Professional designation such as CPA, CFA, or an MBA; or equivalent combination of education and experience
• Proven track record and enthusiasm for building, managing, mentoring, and inspiring teams and influencing peer organizations; ability to lead cross-functional initiatives
• Exceptional attention to detail and ability to work independently and proactively to deliver accurate, high-quality outputs with minimal oversight
• Outstanding interpersonal skills and eagerness to build strong partnerships with multiple cross-functional partners/stakeholders
• Exceptional communication, presentation, and writing skills with the proven ability to link business issues, financial results, and strategy and influence senior leadership, particularly those unfamiliar with financial concepts
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Proven ability to build relationships and communicate with peers, direct reports, and executive management
• Consistent track record of successfully building processes and procedures that can scale during high-growth periods
• Bias towards solving problems, taking action and pursuing continuous improvement; confidence to embrace new ways of doing things, including automating functions

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-YF #LI-Remote #LI-Hybrid