We’re looking for a Revenue Operations Manager to manage operational initiatives, including implementation of technology and tools. You’ll drive conversations, collaboration and flow of information across various business verticals ensuring consistency and alignment. In this role, you’ll lead, analyze and implement operational and technical projects that drive efficiencies and synergies across Hootsuite. You will work closely with operations business partners and other members of the Revenue Operations team, ensuring the successful execution of projects through your ability to facilitate stakeholder discussions, build alignment cross-functionally, ensuring the infrastructure and workflows support our teams, as well as the Customer journey.

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in a state or province where we have a hiring entity in North America. In this role, you will report to the Senior Manager, Revenue Operations.

WHAT YOU’LL DO

• Define, document, and implement Revenue Operations initiatives as it relates to the Global Revenue Organization. Gather business requirements, facilitate conversations and work in collaboration with cross-functional global teams, ensuring alignment to Hootsuite’s overall strategy.
• Manage the implementation and adoption of operational initiatives (which may include technology and tools) in collaboration with key partners in the Sales, Partners and Customer organizations
• Consult with leaders to identify and summarize internal, operational business challenges, evaluate priority and scope, and provide recommendations
• Perform full analysis on stakeholder impact of SFDC transformation initiatives. This includes (a) ensuring regular flow of information between Marketing, Sales, Partners and Customer organizations, (b) facilitating stakeholder discussions, recommending decisions and determining the downward impact to the business.
• Establish a structure and cadence to analyze existing business processes, leveraging knowledge of Hootsuite’s internal policies and procedures, and recommend areas for improvement and opportunities to help drive operational efficiencies
• Responsible for leading operational/technical projects or initiatives for the Global Revenue Organization. Including planning, organizing, monitoring, tracking and reporting on operational/technical projects and initiatives to business leaders and project owners.
• Perform other related duties as assigned

WHAT YOU’LL NEED

• Extensive relevant experience in a Customer, Sales and/or Marketing Operations role. Bachelor’s Degree in a related discipline. SaaS experience preferred.
• Experience with Salesforce and knowledge and understanding of various departments (Finance, Legal, Sales Operations, Sales, Customer Success, and Partners).
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.

WHO YOU ARE

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

LI-BW1