Description

Foresight Risk and Insurance Services, Inc. (“Foresight”) is seeking a dedicated and skilled Operations Specialist – Customer Support to join our Operations team. As an essential part of our organization, you will be responsible for providing top-notch support to our customers and internal users, resolving issues efficiently, and ensuring a positive customer experience. Additionally, the role involves collaborating with cross-functional teams to optimize existing workflows, plan and coordinate activities, and contribute to solution strategies for business requirements. The ideal candidate should possess 2-3 years of customer support experience, and have a solid understanding of CRM, Customer Support systems and Microsoft Office.

About Foresight Group

Far too many workers in high-risk industries are injured on the job, or worse, never make it home to their families at all. Foresight Group sees a future where workplace injuries are a thing of the past. We accomplish this through our two visionary brands: Foresight Insurance and Safesite.

As the insurer of the future, our workers’ compensation insurance brings real-time safety engagement technology and dedicated safety coaching together to turn insight into action, driving down business costs and reducing claims. Powered by our proprietary Safesite technology, we blend a custom-tailored safety program with dedicated consulting services, improving client safety behavior and helping eliminate accidents and claims. In a 2022 study, we demonstrated a capability to reduce claims frequency for clients by 18% in just the first year. Deploying the latest technologies into the field and capturing critical safety and risk data from the frontline workers, we link safety performance to insurance and pricing—informing our underwriters’ ability to provide a holistic and competitive quote to our brokers and clients.

Foresight Group is backed by strong global investors and completed an impressive Series B raise in 2022, bringing funds raised to $59 Million. Safesite’s innovative Safesite Score is patented. We consistently rank on numerous global top insurtech lists.

About our Culture

Our team of bright, energized, and motivated people come from a vast array of backgrounds and industries. They are drawn to Foresight by our purpose, our fresh approach to work/home balance and wellness, and by our commitment to our values: Simplicity, Tenacity, Comradery, Aim Higher, Home Safe, and Be Agile.

Our ideal candidates are dynamic self-starters with a sense of teamwork, a commitment to moving the insurance and safety industry forward, and an appreciation for the work and industries our clients dedicate themselves to.

Check out our website at www.getforesight.com

Responsibilities:

• Serve as a primary point of contact for customer inquiries, technical issues, and service requests related to a proprietary SaaS platform.
• Provide exceptional customer service through various communication channels, including phone, email, and chat.
• Diagnose and troubleshoot customer issues, escalating complex problems to the appropriate teams for resolution.
• Utilize systems, such as Salesforce & Intercom, to manage customer interactions, update records, and track support cases.
• Collaborate with cross-functional teams to resolve customer concerns promptly and efficiently.
• Document and maintain accurate records of customer interactions and issue resolutions.
• Contribute to the development and improvement of customer support processes and procedures.

• Work cross-functionally with departments to optimize and maintain current workflows and processes.
• Assist with solution strategies for business requirements and enhancement requests.
• Assist with reporting and analysis on an as-needed basis.
• Perform other duties as assigned by the manager.

Requirements:

• 2-3 years of experience in customer support or a related field.
• Fluent in both English and Spanish (preferred).
• Proficiency in Salesforce and Intercom (preferred).
• Strong communication and interpersonal skills.
• Ability to work effectively in a remote-first environment.
• Excellent problem-solving and troubleshooting abilities.
• Familiarity with Microsoft Office suite.
• High attention to detail and organizational skills.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Top-Notch Benefits

• Industry-leading career development opportunities
• Competitive salary
• Generous paid time off including 14 paid holidays, personal days, and paid sick leave
• Medical, dental, and vision insurance

• Monthly wellness stipend
• Home office equipment provided to create a comfortable and productive work set up
• 401k
• Paid parental leave

As a fully remote company, the compensation range provided is based on a wide range

of factors including, but not limited to, skill sets, experience, and other business and organizational needs and is based on national averages*. At Foresight it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000-$70,000 + bonus + equity.

*Location will be considered if the role is required to be located in a certain geographic area