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1st Line IT Support Analyst



IT, Customer Service
London, UK
Posted on Friday, June 28, 2024

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You’re an IT Support Analyst, with experience of providing desktop support across an organisation, who’s excited to forge a new way to save.

What you’ll do:

As an IT Support Analyst in our IT Operations team, you’ll provide desktop support activities across the business, ensuring that our computer systems are kept running smoothly so that our colleagues can do their jobs effectively. You will also ensure that new colleagues are on-boarded efficiently, and that leavers are deprovisioned in a timely fashion, helping to maintain security.

Your responsibilities will include:

  • Providing remote and in-person first line desktop support to colleagues across the business
  • Keeping Windows 10/11 computer systems running smoothly and ensuring that our colleagues get the maximum benefit from them
  • Troubleshooting system and networking problems, diagnosing and solving hardware and software faults
  • Prioritising and managing multiple tickets at once
  • Establishing and maintaining a good working relationship with colleagues
  • Provisioning equipment and accounts for new starters
  • Administration of MS365 and Azure AD
  • Implementing the hardware asset management strategy
  • Writing documentation, both for internal department use, and self-help documentation for colleagues

What you’ll need

  • Previous experience working with Windows 10/11
  • Experience of providing service support, desktop trouble shooting, user management
  • Exceptional customer service skills and a positive, can-do attitude
  • Problem solving skills
  • The ability to manage conflicting and changing priorities
  • Experience working from a ticketing queue using Zendesk, or similar tool

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

  • Private healthcare
  • Life insurance (four times your annual salary)
  • Dental/optical care
  • Matched pension contributions (5%)
  • Income protection
  • Around the World in 90 days (remote working)
  • £1,000 annual learning bursary
  • 25 days holiday (plus bank holidays)
  • Remote working kit
  • Employee share scheme
  • Additional 3 days community and charity leave each year
  • Quarterly half days for Wellness leave
  • Flexible bank holidays
  • Gym discount

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.