Business Operations Analyst
Deliverect
IT, Sales & Business Development, Operations
Madrid, Spain
Posted on Dec 5, 2024
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
At the heart of Deliverect beats the powerhouse known as Cloud Platform. We don't just offer a platform; we provide a reliable, scalable, and secure engine propelling businesses towards delivering the ultimate customer experience. Picture us as a squad of highly skilled engineers and architects, fuelled by a passion for crafting innovative and customer-centric solutions. Our relentless pursuit involves constant refinement and the infusion of new features into our platform, all designed to propel our customers towards unparalleled success.
In today's fiercely competitive landscape, businesses must navigate a robust cloud software system. Enter our realm—we are the leaders on this mission. Our dedicated team is committed to aiding our loyal users in achieving their business goals and, in turn, providing their customers with a leading-edge ordering experience. We thrive in the realm where cutting-edge technology meets a commitment to excellence, ensuring that every interaction, every order, and every experience is nothing short of extraordinary
Your Impact:
As a Business Operations Analyst at Deliverect, you will be help to driving operational excellence through various operational functions in the company. You will be streamlining workflows, enhancing data integrity, and optimising the use of platforms use by our internal teams, and help teams to identify opportunities and improve performance.
Collaborating with management and stakeholders, you will provide actionable insights, manage key projects, and foster efficiency across the business. Your proactive contributions and innovative solutions will not only improve processes but help drive efficiency and effectiveness across Deliverect.
A Typical Day:
- Support various Commercial teams by helping to streamline and improve operational processes, workflows, and systems.
- Utilise strong knowledge of Hubspot to oversee the improvement of Marketing, Partnerships & Sales processes from lead capture to attribution, as well as optimising lead & account management processes, allowing them to better identify opportunities, increase efficiencies, and improve performance.
- Driving improvements to how we leverage data across Deliverect systems, maintaining data quality and cleanliness, and overseeing data compliance processes.
- Collaborate with management and senior stakeholders to understand their operational needs and provide assistance or valuable insights as needed.
- Take ownership of day-to-day operational tasks, identify areas for improvement, and develop innovative solutions.
- Conduct training sessions to educate other departments on new processes or system updates.
- Use data evaluation and strategic thinking to identify areas for improvement and develop innovative solutions for process enhancements.
- Demonstrate strong time management skills to meet project deadlines and deliver high-quality results.
Your Expertise:
- Proven experience with Go-to-market or Marketing Operations.
- Well-versed in Marketing Operations (lead management and attribution, account-based marketing, best practices in campaign execution, and marketing KPI reporting).
- Strong knowledge of CRM platforms (Planhat and/or Hubspot preferred)
- Experience working with SaaS/ B2B tech companies is highly desirable.
- Excellent project management skills, including the ability to handle multiple tasks simultaneously.
- Eagerness to learn and a proactive attitude towards taking on new challenges.
- Proficient in strategic thinking, problem-solving, and data analysis.
- Demonstrated ability to communicate effectively with management and senior stakeholders.
- Proactive mindset with a drive to initiate change and improvement.
- Strong attention to detail and organizational skills.
- Ability to thrive in a fast-paced and dynamic work environment.
- Bachelor's degree in Business Administration, Operations Management, or a related field is beneficial but not essential.
Additional Information:
- This is a full-time, hybrid role with a flexible work schedule, based in our Madrid office location. Fluency in English is required, with strong written and verbal communication skills being essential.
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.