As the Team Lead for Enterprise Customer Success Managers at Deliverect, you'll be a strategic leader ensuring the success and satisfaction of our global Enterprise customers while driving your team's excellence. Your role is pivotal in delivering on Deliverect's broader vision by fostering customer loyalty, driving long-term retention, and fueling revenue growth. You will guide and develop a global team, ensuring they understand and meet the diverse needs of our customers worldwide. Your leadership will be essential in navigating the complexities of different markets and cultures to achieve outstanding results and enhance the overall customer experience.

** Team Leadership & Development: Build, motivate, and develop a high-performing global team of Enterprise Customer Success Managers. Set clear expectations, provide regular feedback, and create a positive and collaborative team culture.

** Customer Success Strategy: Develop and implement a comprehensive customer success strategy aligned with Deliverect's overall business objectives, tailored to the unique needs of various regions.

** Customer Relationship Management: Foster strong relationships with key customer stakeholders across different markets, ensuring their satisfaction and loyalty.

** Performance Management: Set clear performance metrics, track team performance, and identify areas for improvement.

** Operational Excellence: Streamline customer success processes and implement best practices to improve efficiency and effectiveness on a global scale.

** Data Analysis: Utilize data and insights to measure customer health, identify trends, and inform strategic decision-making.

** Cross-Functional Collaboration: Work closely with sales, product, and other departments globally to ensure a seamless customer experience.