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Customer Growth Specialist

Deliverect

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Customer Service, Sales & Business Development

Toronto, ON, Canada

Posted on Aug 1, 2024

Your Impact

As a Customer Growth Specialist at Deliverect, you'll play a pivotal role in expanding our customer base and driving revenue growth. Your focus will be on identifying and converting new business opportunities within our existing customer portfolio. Through a combination of outbound outreach, product expertise, and exceptional customer relationship management, you'll be instrumental in maximizing the value of our platform for our customers.

A Typical Day

Outbound Outreach: Proactively reach out to existing customers via email, phone, and other channels to identify upselling and cross-selling opportunities.
Product Expertise: Demonstrate a deep understanding of Deliverect's product features and benefits to address customer needs and showcase the value proposition.
Customer Relationship Management: Build and maintain strong relationships with key decision-makers within existing accounts.
Sales Pipeline Management: Effectively manage and prioritize your sales pipeline to ensure consistent revenue generation.
Data Analysis: Utilize customer data and insights to identify trends, opportunities, and areas for improvement.

Collaboration

Internal: Work closely with the Sales, Growth, Product, and Marketing teams to achieve shared goals.
External: Engage with existing Deliverect customers to ensure their ongoing satisfaction and identify growth opportunities.

Your Expertise

Proven Sales Experience: Minimum of 2 years of experience in a customer-facing role, preferably in a SaaS or technology company.
Product Knowledge: Strong understanding of Deliverect's product offerings and the ability to articulate their value to customers.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
Relationship Building: Ability to build rapport and trust with customers to foster long-term partnerships.
Data Analysis: Proficiency in using data to identify opportunities and measure performance.
Resilience and Persistence: Ability to overcome objections and maintain a positive attitude in a fast-paced environment.
Proficiency in CRM HubSpot for managing customer data and sales pipelines as well as Planhat to assess customers' current performance.
Familiarity with creating and sharing sales enablement resources.
Strong computer skills and proficiency in Google Suite.

Key Performance Indicators (KPIs)

Number of outbound calls made
Number of qualified opportunities generated
Conversion rate from opportunity to closed deal
Upsell and cross-sell revenue generated.

Additional Information

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office location] and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.
In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.