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Implementation Consultant

Deliverect

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Sydney, NSW, Australia

Posted on Jul 15, 2024

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

Enter the Enterprise Delivery team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. Our profound understanding of large-scale business needs, we craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their every need. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our platform.

By activating and maintaining our products within businesses, we don't just deliver solutions; we deliver significant increases in customer satisfaction and return on investment. Our pledge is unwavering—to assist our clients in unlocking seamless customer experiences and driving unparalleled business success. At Deliverect, we're not just supporting enterprises; we're catalysing their triumph in the ever-evolving landscape of modern business.

Your Impact

As an Implementation Consultant at Deliverect, you will be the cornerstone of our platform's successful adoption by mid-market and enterprise clients, including partners. Your role is pivotal in ensuring seamless integration and maximizing the value derived from our solution. By guiding clients through the implementation process, you will ensure a smooth transition to the Deliverect platform.

Your technical expertise will allow you to leverage in-depth product knowledge to configure and customize solutions tailored to complex customer requirements. Managing implementation projects with a focus on timelines, resources, and stakeholder communication will be crucial to your success. Additionally, you will provide ongoing technical support and troubleshooting to maintain high levels of customer satisfaction and retention.

Your keen eye for process improvement will help identify opportunities to enhance implementation workflows, contributing to the continuous development of Deliverect's platform.

A Typical Day

Prioritize and manage a caseload of implementation projects, ensuring timely completion and customer satisfaction.
Oversee project timelines, resources, and communication to keep all stakeholders informed and engaged.
Conduct technical assessments and gap analysis to identify customer needs and recommend appropriate solutions.
Configure and customize the Deliverect platform to meet customer requirements, ensuring optimal performance and integration.
Provide technical training and knowledge transfer to customers and partners.
Conduct training sessions to ensure customers are well-versed in using Deliverect's solutions effectively.
Troubleshoot technical issues, escalating complex problems as needed.
Provide timely and effective solutions to technical challenges to maintain high customer satisfaction.
Document implementation processes and best practices for knowledge sharing and continuous improvement.
Maintain accurate records of customer interactions and project statuses in CRM and ticketing systems.

Your Expertise

Deep knowledge of Deliverect’s product suite, integration capabilities, and experience with configuring solutions for complex setups.
Proven track record in technical account management or related fields, preferably in hospitality, online marketing, or e-commerce sectors.
Success in implementing SaaS solutions for mid-market and enterprise clients, understanding of Agile methodologies, and strong project management skills.
Excellent communication and interpersonal skills for building relationships, translating technical concepts, and a consultative approach to solving client issues.
Proficiency in G Suite, and familiarity with CRM and ticketing systems like HubSpot and ZenDesk, is beneficial.
Knowledge in the food & beverage industry, REST APIs, webhooks, token authentication, and hands-on experience with POS platforms will be advantageous.

Additional Information

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our George Street Sydney Office and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.
In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.