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Partner Manager (Strategic Alliances)



Toronto, ON, Canada
Posted on Monday, June 3, 2024
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.
Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:
Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
Department Focus
Welcome to the Partnerships Department at Deliverect—a dynamic team comprising innovative thinkers, strategic executors, and results-oriented professionals. We're not just passionate; we're dedicated to building and nurturing mutually beneficial relationships within our ecosystem, steering the wheel towards shared success and growth.
Our approach goes beyond collaboration; it's a meticulous alignment of partnership strategies with Deliverect's overarching business goals and objectives. Throughout the entire relationship lifecycle, we champion transparent and open communication with our partners, fostering a climate of trust and collaboration that stands as the foundation of our success.
But we don't stop there. We're not just committed; we're on a mission to drive continuous innovation and growth for Deliverect through the power of connection and reach. Join us in a team that doesn't just build partnerships; we architect collaborations that redefine the very fabric of success in the Deliverect universe.
Your Impact
As the Partner Account Manager with fluency in Mandarin, you will be instrumental in building and nurturing strategic partnerships that expand Deliverect's market reach and drive revenue growth. Your role will involve implementing and managing joint business plans, ensuring partners can effectively sell and promote Deliverect’s offerings, and tracking performance against joint business goals. By developing innovative integration solutions and optimizing existing partnerships, you will help enhance Deliverect’s value proposition and ensure long-term success for both Deliverect and its partners.

A Typical Day

  • Become the trusted advisor for assigned strategic alliance partners, building strong and collaborative relationships.
  • Implement and manage joint business plans with partners, aligning with Deliverect’s overall growth objectives.
  • Develop strategies to increase partner-sourced revenue through cross-sell and upsell initiatives.
  • Ensure partners have the capability to sell and promote Deliverect’s solutions effectively.
  • Track and measure joint business goals and KPIs, providing insights and recommendations for optimization.
  • Collaborate with marketing and sales teams to develop co-branded marketing materials and campaigns.
  • Foster open communication through regular meetings, calls, and performance reviews.
  • Proactively monitor partnership health and identify areas for improvement based on key metrics.
  • Celebrate partnership milestones and successes to solidify relationships and drive long-term engagement.
  • Identify and pursue opportunities to expand partnerships through innovative product integrations, co-developed solutions, and new market exploration.
  • Provide training and enablement resources to partners, enhancing their ability to generate leads and close deals.
  • Leverage partners' sales channels and customer relationships to expand Deliverect's market reach and brand awareness.
  • Continuously evaluate partnership performance through data analysis and feedback from partners and customers.
  • Identify areas for optimization and implement improvements to maximize partnership value for both Deliverect and the partner.
  • Manage partnership renewals, negotiating terms and discussing future growth plans.
  • Prepare regular reports and updates for internal stakeholders, highlighting partner performance and areas for improvement.

Your Expertise

  • 3+ years of experience in B2B SaaS partnership management, channel sales, or alliance management.
  • Fluent language skills in English and Mandarin.
  • Proven track record of building and nurturing strong relationships with strategic partners.
  • Excellent communication, collaboration, and negotiation skills.
  • Strong analytical and problem-solving skills with the ability to identify and implement partnership optimization strategies.
  • Strong knowledge of ERP software products and REST API integrations.
  • Deep understanding of the SaaS industry, online order management solutions, and the broader restaurant and hospitality landscape.
  • Experience with developing and executing successful go-to-market strategies (bonus points for experience with co-marketing initiatives).
  • Proficiency in CRM and marketing automation tools.
  • Ability to work independently, manage multiple priorities, and meet aggressive targets.

Additional Information

  • This role includes targeted bonuses and commissions paid quarterly and annually based on net new partner retention and on-sell and upsell quotas.
  • This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our downtown Toronto office and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.
  • In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.