This posting will close on June 10 at 9:00am EDT.

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams including D2L, Client and potentially 3rd party personnel.

How Will I Make an Impact?:

• Main project and technical lead for implementations
  • Deliver the implementation of multiple and concurrent small to medium projects to customers across all verticals (K12, Corporate, Higher Education, and Government)
  • Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
  • Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
  • Undertakes regular status review meetings among members of the project team and clients, produces regular project status reports
  • Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
  • Identifies and assesses risks, severity and impacts by applying company procedures and methodology
  • Manages client's expectations; understands client's point of view and needs while keeping D2L's interests in mind
  • Promotes a Win/Win attitude with the client; follows up and follows through on commitments responsibly
  • Works with their leader and project teams on post-project reviews/lessons learned
  • Conduct consultation workshops with customers to successfully elicit and clearly document requirements
  • Devise technical solutions using D2L and partner products to meet customer requirements, and guide customers through a successful implementation
  • Operate independently to execute on customer commitments
  • Collaborate cross-functionally to solution creatively and resolve challenges
• Internal knowledge and process improvement
  • Identify and resolve gaps in processes and documentation
  • Share knowledge gained with peers
  • Keep up-to-date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Contribute to internal improvement initiatives as required
• Participate in other billable and non-billable responsibilities as required

What You’ll Bring to the Role:

Key Competencies:

• Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
• Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
• Strong analytical and problem-solving skills, resulting in creative solutioning
• Ability to multitask many simultaneous projects using strong organizational skills and prioritizes effortlessly

Skills:

• Working experience with the following technologies is considered an asset:
  • AWS
  • E-commerce solutions
  • API integrations (REST/ JSON)
  • Single Sign-On/Web Authentication
  • HTML/CSS
  • JavaScript
  • SQL
  • PHP
  • Business Intelligence tools (i.e., Tableau, Power BI)

Work Experience:

• At least 3 years of relevant experience.
• Experience working with one or more of the following considered an asset:
  • E-commerce systems
  • SaaS Environments
  • Education or Corporate Training sector