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Bilingual Trainer



Kitchener, ON, Canada · Ontario, Canada · Kitchener, ON, Canada · Canada · Remote
Posted on Saturday, June 22, 2024

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.


Implementation & Training Services helps new and existing customers successfully onboard and launch with D2L products. We prioritize partnering with our customers by adopting a consultative approach to determine the right training options for their needs.

As a Trainer, you will be responsible for delivering interactive online sessions on a diverse range of D2L tools and products, ensuring engaging learning experiences for participants. By developing and improving training materials, resources, and other documentation you will deliver meaningful sessions that impact our users’ ability to interact with the Brightspace platform. We're looking for individuals who are confident, clear communicators who have an understanding of software and a passion for education. Travel may be required.

The role encompasses a wide range of responsibilities that span across various areas: training delivery, content development, and workshop facilitation.


  • Training delivery and development:
  • Provide training for clients and D2L employees to increase understanding and knowledge of D2L’s products and services
  • Develop expertise in the entire suite of D2L products
  • Develop and improve training material, courses and webinars - to include agendas, videos, job aides, leave-behinds, assessment activities, simulations, and
  • Conduct needs assessment to develop tailored training plans for clients across all verticals (K12, Higher Education and Corporate)
  • Execute pre- and post-training support activities or implement reinforcement solutions
  • Enhance training experience for clients with value-added best practices consultation
  • Engage with all stakeholders to customize the training material according to the specific needs and characteristics of the intended audience
  • Combine your knowledge of adult learning theory with your classroom teaching experience to create impactful and engaging training experiences that focus on the use of technology to transform learning
  • Keep up to date with Web 2.0 technologies that are used to facilitate eLearning
  • Track assigned projects and update their progress
  • Internal knowledge and process improvement:
  • Collaborate with other Trainers to implement the best practices in product training delivery
  • Promote knowledge sharing within the company
  • Contribute to internal improvement initiatives as required
  • Keep up to date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Participate in other billable and non-billable responsibilities as required


Key Competencies:

  • Excellent oral and written communication skills to express ideas and information clearly, concisely, and effectively, adapting communication style to suit different audiences and can convey complex concepts in a straightforward manner
  • Excellent presentation skills and persuasive speaking skills for a variety of group sizes
  • Outstanding use of reflective listening and feedback to encourage group involvement, to clarify and expand upon trainee contributions, to guide the direction of the discussion, and to enhance trainees’ understanding of the content and concepts being presented
  • An understanding of the typical stages in the development and mastery of new knowledge and skills, and an ability to develop training materials that promote this sequential development
  • Effective strategies to keep trainees focused, on task, and within established time frames, while remaining responsive to the group needs and concerns
  • Ability to incorporate feedback and participant evaluations to identify opportunities for improving the training


  • Demonstrated expertise in adult learning principles, methodologies, and the design and development of course
  • Bilingual – English / Canadian French at an advanced spoken and written level (comfort with European French an asset)
  • Knowledge of Web 2.0 technologies that are used to facilitate eLearning

Work Experience:

  • Minimum 3 years’ experience teaching in a blended learning setting
  • Minimum 1 years’ experience teaching and training adult learners on complex concepts
  • Knowledge of eLearning and/or Learning Management Systems considered an asset


  • University degree/diploma or equivalent in relevant field considered an asset

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range
$72,000$85,500 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.