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Community Specialist - Fall 2024 Co-op



Kitchener, ON, Canada
Posted on Wednesday, June 19, 2024

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

Job Summary:

The Community Specialist Co-op is all about connecting our clients to the people and resources they need to support teaching and learning in the 21st century. To do this you will help triage and respond to questions posted to our Discussion Forum and delivered to our email inbox. You will help to review and revise content in the Brightspace Learning Center to ensure accessibility and quality standards are implemented. We are looking for someone who can bring their enthusiasm and passion for supporting others to the Brightspace Community.

How Will I Make an Impact?

  • Respond to inbound communications efficiently, connecting with internal Subject Matter Experts, creating relevant content or redirecting to the right engagement point.
  • Participate in team meetings, providing status updates on count of unanswered questions, and time to first response
  • Review and update Brightspace Learning Center content ensuring quality and accessibility measures are met
  • Review and analyze data from the to communicate insights about future content and activities to contribute to community experience improvements

What you’ll bring to the role:

  • Excellent communication and relationship skills
  • Ability to work collaboratively and independently
  • Experience with online learning management software an asset
  • Experience with HTML/CSS an asset
    Experience with online community forums an asset

The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and school specific salary surveys.

Weekly Salary Range
$725$996 USD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.