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Services and Compliance Specialist



Kitchener, ON, Canada
Posted on Thursday, October 5, 2023

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

General Description:

D2L Corporation is seeking a dynamic and high-achieving Services and Compliance Specialist to be part of its expanding team. In this role, you will act as the Alternate Company Security Officer (ACSO), which involves working closely with the Company Security Officer and Legal teams on the initiation, maintenance and renewal of security clearances for D2Lers required to work within Canadian federal client environments and protected data.

You will also administer People and Culture’s (PnC) compliance activities and programs, ensuring reporting measures and requirements are carried out on time and meet the legal requirements. In addition, you will support PnC’s Services team with a variety of initiatives and administrative tasks, such as: drafting employment change letters, HCM maintenance and updates, reporting, and data entry, as well as more general research, analysis and implementation of programs, reports and projects as required.

How Will I Make an Impact?


  • Support the Company Security Officer (CSO) and other Alternate Company Security Officers (ACSOs) in administering and maintaining the Government of Canada security clearance program and processes at D2L
  • In collaboration with the D2L CSO, keep up to date with ACSO responsibilities through Government of Canada online resources/toolsets to carry out your duties as the ACSO
  • Review and assist in updating D2L processes associated with security clearance and D2L staff training
  • Guide employees through the security processes, including collecting information and submitting requests for personnel security clearance
  • Ensure that security clearance application initiations, duplications, renewals, and termination of clearances, are completed and submitted in a timely and accurate manner
  • Enroll and track employee completion of applicable training courses in our internal GROW LMS
  • Respond to employee inquiries about security clearance requirements and providing advice on complex cases, handling with sensitivity and confidentiality as needed
  • Oversight on records management related to security clearance and safeguarding of applicable information and assets
  • Be the subject matter expert for the Security Clearance Tracker (SharePoint) system and coordinate with D2L IT all system upgrades / defect reports as applicable
  • Monitor the CSOACSO email inbox for system alerts and notify the CSO of escalations needing his/her input
  • Engage as necessary via email/phone Government of Canada Security Agency to expedite security clearance progress/issues with the Govt of Canada security clearance systems
  • Facilitate worldwide D2L personnel inquiries that have roles/responsibilities that are directly/indirectly supporting Government of Canada business


  • Lead the timely completion and/or rollout of PnC compliance initiatives, including AODA, AAP, EEO, and internal PnC compliance courses
  • Act as the PnC point person for company audits and securities processes compliance – e.g. ISO, SOC2, etc.
  • Provide regular internal compliance reporting on course completion rates across D2L, as required;
  • Ensure legal compliance by monitoring and researching applicable HR federal and provincial requirements

Services & Systems:

  • Assist with HCM maintenance and administration
  • Running ad hoc reports, updating employee information/records, updating files, performing audits, forms approvals, organizational updates, and other duties as required
  • Administer HR-related documentation, including drafting documentation for employee changes/letters, processing resignations, and other general office admin activities
  • Respond to general employee inquiries through our AskPnC and DayforceHelp email accounts, offering insight and support to resolve employee questions and issues
  • Provide guidance, direction and support to employee questions on company policies and procedures, compliance
  • Maintain confidential employee data and files, and ensure accuracy, integrity and compliance of HCM database
  • Contribute to continuous process improvements and best practices to influence PnC strategies
  • Support SVP, People and Culture, Manager, People Operations and Systems, and other PnC team members with research, analysis and implementation of programs, reports and projects as required
  • Other administrative duties as required

Competencies (What you’ll bring to the role):

  • 2+ years’ experience working in a fast-paced tech industry and/or professional business office environment
  • 2+ years’ experience working with an HRIS/HCM or similar software
  • 2+ years’ working knowledge of general HR procedures and practices including but not limited to employee information/records administration and handling of confidential or sensitive information
  • Must hold or be eligible for a Government of Canada Security Clearance (Reliability)
  • Prior experience working as an Alternate Company Security Officer (ACSO) an asset
  • Working knowledge of HR compliance requirements, employment legislation, securities/privacy, and Human Rights laws
  • Prior experience working with Microsoft SharePoint is an asset
  • Prior experience working with Learning Management Systems is an asset
  • Experience working in a deadline driven environment, with proven ability to effectively prioritize tasks and manage projects
  • Excellent time management and communication skills
  • Ability to learn quickly and work independently
  • Excel at working in a team environment and maintaining positive relationships with co-workers
  • Strong problem solving and critical thinking skills

Education Recommendations:

Bachelor’s degree or college diploma

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.