About the opportunity

Step into a transformative role as Contentful's Senior Manager of Product Research. Lead and nurture a dedicated team of qualitative & quantitative Product researchers, working with our Research operations, ensuring they are continuously aligned with the ever-evolving demands of user-centric product development.

What to expect?

• You will engage deeply with Product peers and partners, playing a vital role in product discovery research and research roadmap discussions with Design and product management leadership.
• Your strategic insights will amplify research and product discovery.
• You'll also be hands-on in the strategic research work - from a thematic perspective and medium to long term horizon.
• Coach the existing research team, ensuring proficiency and mastery in their roles.
• Minimal travel may be required - customer site visits & strategic workshops.
• Reporting into the VP of Experience.

What you need to be successful?

Core Experience:

• 5+ years experience managing teams of 5 or more in a Product Development agile Saas / software environment.
• Strategic Specialist: Demonstrated acumen in shaping and driving research strategies, leading Product Development teams to user-centric breakthroughs.
• Collaborative Expert: A history of synergizing diverse teams, particularly researchers, designers, and product managers, toward common goals.
• User Advocate: A profound history of championing user feedback and integrating user-centered principles to create compelling product solutions.
• Leadership Luminary: A proven track record in guiding research teams to excellence, with impactful results stemming from past leadership roles.
• Customer Champion: An unwavering commitment to championing customer feedback throughout all facets of Contentful, ensuring user-driven product evolution.

Expected Outcomes:

• User-Centric Advocacy: Immerse the organization in user insights, making them integral to every product decision.
• Strategic Guidance: Position the Product UX research team as pivotal strategic contributors, delivering robust and actionable customer insights.
• Unified Strategy: Cultivate partnerships with product management, engineering, and product design to enhance cross-product research and roadmap alignment.
• Direct Coaching: Play an active role in evolving the skills and methodologies of your team, ensuring excellence in every research endeavor.
• AI-Driven Insights: Harness the emerging power of AI in deepening user understanding, ensuring state-of-the-art and user-aligned product outcomes.

Core Capabilities:

• Empathetic Leadership: Prioritize and elevate the user's voice, using current trends to drive impactful business decisions.
• Strategic Vision: Kindle a passion for insights, guiding your team toward a deeper understanding of user needs and behaviors.
• Collaborative Excellence: Foster cohesion across teams, bridging researchers, designers, and product managers for a unified product vision.
• Research Roadmap Expertise: Collaborate with Product Management and other leadership roles to align research insights with overarching company strategies.
• Forward-Thinking: Champion the use of AI for innovative research methodologies that propel both the team and product forward.
• Growth Advocate: Cultivate a culture of ongoing learning, continuous discovery and refinement within the UX Research team and the broader Product Development group.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

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