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Staff Site Reliability Engineer



Software Engineering
London, UK
Posted on Saturday, July 6, 2024

🐦 Who are we? What are we building?

We are Birdie, we are innovators that serve the social care space through our software products. In 2023 we enabled a remarkable 30 million care visits, we expanded into a new market and our product is now available in the UK and Germany, we also grew by adding 97 amazing new hires. This year we have joined TechNation's FutureFifty 2024 cohort and we will position ourselves to make even more big jumps in scaling into the future.

The opportunity ahead is massive. We need people like you to make it a reality. This is engineering on hard mode - the safety and quality of care for older adults is at stake. Come join us and deliver outsized impact on their lives every single day. And do so in an environment of passionate individuals that want to grow themselves, each other, and of course the Birdie product.

Check out our values and join us at Birdie as we continue to push the boundaries of what's possible in home healthcare. Together, we make a meaningful difference in the lives of millions.

🚀 Your mission at Birdie

  • As a Staff SRE you’ll contribute to influence and shape both the strategy and implementation of our evolving observability capabilities across the Birdie system; you’ll leverage OpenTelemetry and SRE practices to support squads in proactively identifying issues before they impact customers;

  • You’ll play a central role in our Incident Management and On-Call “experience”, building automations and driving practices that unify critical system operations and make OOH support run smoothly;

  • You’ll act as a Tech Lead for Disaster Recovery and support Platform and Product in defining and executing targeted improvements that cross-functionally achieve RPO and RTO targets;

  • You’ll be a key part of our “shift-left” DevOps success, whether it’s security best-practices, CI/CD, solid production considerations or just leveraging AWS to it’s fullest - you’ll be at the forefront of our non-functional strategies;

  • You’ll be working in an embedded model, acting as an expert on short term projects with a product squad providing hands-on contributions with their code, pipelines and configurations; along with working with your Platform colleagues in better maintaining infrastructure or improving developer tools

🤩 Who are we looking for?

  • Are passionate about the entire spectrum of reliability engineering and taking a leadership IC role for a scaling company

  • Experienced with writing code to solve DevOps problems and are a pragmatic problem-solver, knowing when to build vs buy;

  • Able to handle ambiguity and uncertainty, adjusting your approach where suitable; You can deliver initiatives from end to end, working with cross functional peers from problem to solution.

  • Are someone who gets things done and is willing to step up, roll up your sleeves and take responsibility. You’re also a clear communicator, negotiator and influencer;

  • Appreciate the product mindset, dedicated to understanding user (developer) needs and driving innovation to enhance the overall user experience.

  • Able to work efficiently in a cross-functional team setting and with a high degree of self-motivation and accountability;

  • You follow best practice for the technologies you work with and understand why;

  • You're intensely curious, love learning new things and teaching others about them, acting as a mentor to other team members.

🤩 What we love to see

  • Have proficiency in AWS and cloud-native architecture patterns

  • Comfortable in a coding and scripting language

  • Have proficiency with leveraging modern tracing, metrics and related observability topics - i.e. Open Telemetry

  • Have proficiency creating strong CI/CD pipelines and adapting to the feedback you gain from them

  • Strong foundations in security engineering (cloud and application), DevSecOps;

  • Clear understanding of SRE practices, goals and implementations

  • A deep capacity to get things done ;

  • Are someone who is inspired by, and seeks to embody our values.

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £86k-£94K. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Location

This role will ideally be based in the UK. We organise regular in-person events and online socials to make sure you can meet up with peers. If you want to come to the offices in London or Berlin, you're most welcome of course!

Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location.

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books, courses, trainings and conferences; continuous coaching within the team and with external experts

🏡 Work From Home budget

Making your workspace comfortable is important to us, you’ll have access to a WFH equipment budget to ensure you have what you need

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays)

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

An extra day off for your birthday (or nearest week day!)

👩‍⚕️ Private health insurance

Comprehensive health insurance with AXA that covers many physical and mental health costs

☀️ Gym and wellbeing discounts

Gym discounts and numerous other wellbeing perks via Happl

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

🐣 Fertility Leave Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.

👵🏻 Employer pension contribution

Birdie contributes 4% of your salary to your pension when you contribute 5% (UK Birdies)

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual company-wide retreats

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.